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Jason3488364271sj
Participant
June 9, 2025
Question

Adobe Express on Google Chrome Issues - 9 Jun 2025

  • June 9, 2025
  • 2 replies
  • 507 views

I am using a MacBook Pro (Apple M1 Pro), Google Chrome Browser (Version 137.0.7151.69 (Official Build) (arm64)) and logged into my work's AIr Force Enterprise account. 

 

Recently, Adobe Express has not been loading on Chrome. I have read about other issues, deleted cache, disabled pop-blockers, and allowed pop-ups in Chrome settings for the page, but I am still having these issues. 

 

The page will load and I will login with my credentials and the initial loading page will work. After reloading the page, it will have the "Aw, Snap!" Chrome error page. 

 

This didn't happen a few weeks ago. Is there something that can keep the page working without having to reset everything each time I want to access the page and working projects?

    2 replies

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    June 10, 2025

    Hey @Jason3488364271sj, Welcome to our Adobe Express community! 

     

    Thanks for sharing the details and the steps you tried to troubleshoot this issue. The error message displayed is specific to the Chrome browser rather than the Adobe Express website. You might need to reset the browser; this would reset some settings and shortcuts, turn off extensions, delete cookies, and other temporary site data.

     

    Can you confirm if this issue occurs when you work from other recommended browsers, such as Safari or Firefox?

    If Adobe Express works fine on these browsers, try resetting the Chrome browser by tapping the three dots in the upper right corner, Settings > Reset Settings > Restore settings to their default values.

     

    Let us know if this helps!

     

    Best,

    Amitej

    C
    coachu12
    Participant
    June 16, 2025

    Has anyone figured this out? Just did the chrome update today and can't get any adobe document to open. yes it opens in firefox, yes I've restarted, checked for updates, done almost everything suggested and nothing.

     

    Bad Request

    Your browser sent a request that this server could not understand.

    Reference #7.ae2d3e17.1750111028.bb1c0ff

    https://errors.edgesuite.net/7.ae2d3e17.1750111028.bb1c0ff

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 9, 2025

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Express forum so that proper help can be offered.

    Scroll down here to see a list of the forums:
    https://community.adobe.com/

    J
    Jason3488364271sjAuthor
    Participant
    June 9, 2025

    Thank you.

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