Adobe Express Panel Not working

[Danielle284497427u71]

In my Adobe Express, the left panel of options does not work ... click on any icon and the entire page freezes. I have an iMac M1 with Ventura 13.1.    I should not have this issue, especially when I have to go online to use the application, and since I pay for the full Adobe suite of products.

Please help!  

Copy of panel I'm discussing: NONE of these features are working!

Danielle

[Danielle284497427u71]

In my Adobe Express, the left panel of options does not work ... click on any icon and the entire page freezes. I have iMac M1 with Ventura 13.1.    I should not have this issue, especially when I have to go online to use the application, and since I pay for the full Adobe suite of products.

Please help!  

Copy of panel I'm discussing: NONE of these features are working!

Danielle

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Amitej S · Accepted solution]

Hi @Danielle

Welcome to Adobe Express Community!!

You're right; as Adobe Express is a webapp, this doesn't seem to be a hardware-related issue as your device meets the minimum requirements.

However, I'd recommend you give it a shot after deleting your browser's cache/cookies. You can also see whether working on a different browser or private/incognito browsing mode makes any difference.

Moreover, make sure your internet connection is stable.

Let us know about your observations.

Best,

~Amitej

[Danielle284497427u71]

Changing to Chrome browser solved this issue. Thank you!

[ornah51664661]

Not in my case !

[Montoya83]

How do I chage to Chrome Browser

By @Danielle284497427u71

Changing to Chrome browser solved this issue. Thank you!

By @Danielle284497427u71