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Participant
February 4, 2024
Question

Adobe Express projext not downloading correctly

  • February 4, 2024
  • 1 reply
  • 180 views

Hi,

 

I have created a IG post in Adobe Express that I'm happy with. 
however, when trying to download/share it, it is missing a lot of elements. (See attached) 

 

design on my phone (iOS17.2.1)


I tried both downloading options:


  1. And the following is shown in my camera roll:

the same is shown when I try sharing it dirextly from the app. 

any idea what I am doung wrong and how this can be resolved?

 

Thanks in advance

 

This topic has been closed for replies.

1 reply

Amitej S
Community Manager
Community Manager
February 9, 2024

Hi @Mathias35229923az6v,

Apologies for the frustration, as this shouldn't be happening!

 

Since when is it happening? Did you try downloading any other project to see if that also misses elements? 

Please share the installed Adobe Express app version too. Also, as a workaround, you can try duplicating and downloading the same project. 

 

Let us know about your observations.

~Amitej