Skip to main content
S
SC 123
Participant
April 26, 2023
Question

Adobe Express Scheduler issue: LinkedIn not posting links with custom preview image

  • April 26, 2023
  • 2 replies
  • 367 views

Hey there, I seem to have a recurring issue where my LinkedIn posts don’t go out if I change the article preview image. However if I post directly to LinkedIn it’s fine. I've also disconnected and reconnected my LinkedIn account and I'm only using link and image combos that I've used in the past without issue.

 
On the rejected post on Express it says:
"It looks like this failure was caused by an issue with the attached media. Our team are happy to look into this further for you."
 
Any ideas?
This topic has been closed for replies.

2 replies

Lyn_D
Lyn_D
Inspiring
May 23, 2023

Hi @Winnie_M,

 

Do you mind sharing all the steps you take to post?

Also, is this issue permanent or only intermittent, e.g., can you post OK on other social handles,  is the case only with LinkedIn, etc.?

 

Lyn

Winnie_M
Winnie_M
Inspiring
May 23, 2023

Hi @Lyn_D,

 

I created 2 different posts: one is an original template without change and the second is a customised post with stickers. I scheduled both of them and they were both published.
On the preview in the scheduler for any social media, I can see the stickers are gone. When the image was posted on LinkedIn, all the stickers were gone.

Winnie

    Winnie_M
    Winnie_M
    Inspiring
    May 23, 2023

    Hi @SC 123,

    Thank you for reaching out, and we are sorry you're having difficulties posting on LinkedIn.

     

    In order to help you, can you tell us what browser, browser version and operating system you are using? Can you try with a different browser and/or device if possible? Let us know if you're using mobile or desktop for your project as well as which OS you are using, ie iOS/Android, etc. Can you send the custom page you wanted to post? 

     

    We're here to help and looking forward to hearing from you.


    Thanks,

    Winnie

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices