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mélaniev45161995
mélaniev45161995
New Participant
November 28, 2022
Question

Adobe Express Scheduler - missing text when posting on LinkedIn

  • November 28, 2022
  • 7 replies
  • 8938 views

When posting on our socials by using the Adobe Express Schedule I have noticed that by posting the linked-in post not all of the text is reproduced. Only the first lines are shown and the text ends halfway a sentence. Can you tell me if there is a possible solution for this problem?

And as I have read in earlier posts in this community the schedule button is not available in the mobile app when using a company account (only for personal accounts). That's not really customer-friendly. Please make this also available for company accounts, since the scheduler is really handy to use.  

    This topic has been closed for replies.

    7 replies

    R
    rachaelp24919844
    New Participant
    July 3, 2023

    Hi, I am having the same problem with Adobe Express failing to post to LinkedIn. I have tried disconnecting and reconnecting the account, but this has not resolved the issue.  Can anyone advise if this problem will be fixed, as I am really looking for a single platform to which I can schedule all my social media posts.

    Lyn_D
    Lyn_D
    Inspiring
    July 4, 2023

    Hi @rachaelp24919844, 

    I'm sorry you're having trouble. This issue was fixed some time ago.

    Have you tried cleaning your cache and cookies, signing in and out of your account or testing it from a different browser or in incognito mode? Another option is to update your browser if a new version is available.

     

    Either way, let me know how it goes, as I'm here to help.

     

    I'm looking forward to hearing from you,

    Lyn 🙂

    B
    Brian29355833pjhb
    Participating Frequently
    April 11, 2023

    Firstly, regarding the issue with the LinkedIn post text getting cut off when using Adobe Spark to schedule your posts, it is important to note that social media platforms have character limits for post captions. LinkedIn, for example, has a character limit of approximately 700 characters for a post. If your caption exceeds this limit, LinkedIn will truncate the text and display "See more" for users to view the full caption.

    To resolve this issue, consider the following:

    1. Shorten your post caption: Edit your caption to ensure it is within LinkedIn's character limit. This will help ensure that the entire text is displayed in the post.

    2. Review your formatting: Sometimes, formatting issues can cause text to be cut off. Double-check your caption's formatting to make sure there aren't any unnecessary spaces, line breaks, or special characters that might cause issues.

    Regarding the Adobe Spark mobile app's scheduling feature for com

     

    Lyn_D
    Lyn_D
    Inspiring
    March 6, 2023

    Dear all,

     

    Just checking in to see if the fix resolved your problem with the postings on LinkedIn.

    I'm looking forward to hearing from you.

     

    Many Thanks,

    Lyn 🙂

    D
    Damion28s7a
    Participating Frequently
    March 6, 2023

    Was not aware a fix was in place. My two posts today did go through without an issue.

    Lyn_D
    Lyn_D
    Inspiring
    March 6, 2023

    Hi @Damion28s7a,

     

    Thank you for confirming.

     

    Many thanks, 

    Lyn 🙂

    D
    Damion28s7a
    Participating Frequently
    March 2, 2023

    "We couldn’t publish your post. But don’t worry, you can fix this in just a few clicks.

    Channel: Linkedin"

     

    Keeps happening. At this point, we should all post this and tag Adobe on every channel. This way, maybe we can get attention to their poorly functioning product and not just an A.I. response from "Lyn_D"

      T
      tfcheng
      Participating Frequently
      March 3, 2023

      This is an email from an Adobe customer care,

       

      A bug has been logged for Adobe Express.
Issue: Scheduler fails to publish to LinkedIn with caption containing special charactersDescription: If we Schedule a post on LinkedIn with caption that contains a special character like @, #, etc. then it fails as shown in the screenshot below:
Workaround: None, apart from removing the special character.
Bug: https://jira.corp.adobe.com/browse/CCLA-31351
Thanks for working with us, 
Adobe Customer Care

      Can anyone confirm this?

      T
      tfcheng
      Participating Frequently
      March 3, 2023

      Update: I just saw that my scheduled post with special characters posted - so the above bug may have been fixed, but the half-post problem has not been fixed..

        visual_Flutter0101
        visual_Flutter0101
        Participating Frequently
        February 27, 2023

        Quand je plannifie un contenu pour Linkedin, mon texte est tronqué une fois publié sur Linkedin. 
        Il semblerait que le nombre de carractère soité limité. Il serait bien se savoir à combien de carractères sommes-nous limités pour ne pas se retrouver avec un texte incomplet/ tronqué sur Linkedin.

        Quelqu'un a t-il rencontré ce problème ?

         

         

        Amitej S
        Community Manager
        Amitej SCommunity Manager
        Community Manager
        February 27, 2023

        Hi @genevièvev,

        Welcome to the Adobe Express Community!!

         

        I'd recommend you go through this article: https://helpx.adobe.com/express/using/social-media-character-limits-in-scheduler.html

        It. would provide you with the character limits for various social media platforms, including LinkedIn. 

         

        Hope that helps,

        ~Amitej

        visual_Flutter0101
        visual_Flutter0101
        Participating Frequently
        March 1, 2023

        Dans l'article il est indiqué une limitation de 3000 carractères, j'en suis à 1548 ???
        Et quand j'encode mon texte, je n'ai aucune information sur mon dépassement de carractères.
        J'ai la surprise à la publication sur Linkedin, ce qui est fâcheux.

          D
          Damion28s7a
          Participating Frequently
          February 22, 2023

          Please fix this! It is happening to me along with issues when posting altogether. 

            M
            Mazzo Media
            Participating Frequently
            November 28, 2022

            After paying for services like Hootsuite, SproutSocial, and Preview App, I'm thrilled to see this service baked into Adobe Express! However, it's becoming increasingly frustrating to find that my scheduled posts for our company's LinkedIn Page rarely post at all. We typically receive an email that says "Whoops" and "fix with the click of this button" ...only to find that the button click also results in an unpublished error.

             

            I've tried to find some pattern thinking maybe it can only post one graphic at a time, but nope. On the rare occasion it's posted successfully, posts with one or two photos/graphics have worked – even one with video! I'm stumped; it's the only channel where I'm experiencing problems. Facebook and Twitter both seem to work as advertised. (I'm still utilizing Preview App for Instagram and their feed design, while we run out our current subscription with them.)

             

            Anyone else experiencing issues?

             

            P.S. I'm currently scheduling from desktop (Windows / Chrome)... mostly because I don't have energy for the Android app and it's consistent crashing. But that's another topic for another day. 

            T
            tfcheng
            Participating Frequently
            December 27, 2022

            Hi, I am facing the same issue. It was okay during the last many weeks, then I started to have the same issue. The image size that got scheduling error was the same as those that went through successfully, exported to JPG/PNG via the same PSD file and is less than 250mb and 3000 characters. Any advice?

              Lyn_D
              Lyn_D
              Inspiring
              February 17, 2023

              Hi @mélaniev45161995,

               

              Thank you for reaching out, and we're sorry you're experiencing issues with the Adobe Express scheduler for your postings on LinkedIn.

               

              Our engineering team is currently investigating this and working on releasing a fix as soon as possible. 

               

              We're constantly trying our best to improve the Adobe Express app. We encourage you to share any improvement ideas here to be seen by the community, brought to the attention of our developers, and, depending on the community's votes, be featured.

               

              We're always here to help and will get back to you as soon as there is an update for the Adobe Express Scheduler.

               

              Many Thanks,

              ~Lyn 🙂

                D
                Damion28s7a
                Participating Frequently
                February 23, 2023

                Scheduler keeps cutting off posts on linkedin. Please provide an update and a resolution. This is not okay. 

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