Adobe Express - Scheduling a video post for Instagram

[Ellen278590741oaw]

I keep getting the attached failure message when attempting to post a video to Instagram using the Adobe Express Scheduler. The most annoying part about it is, the message suggest the team can look in to this, however there is no way to in fact ask the team to look in to this! Or an explanation of what element of the video format is incorrect to fix it myself. Very frustrating. I also find the same issue when attempting to post more than one image via instagram = error message, but with no explanation of what the specific error is in order to rectify and rescedule.

Please provide a solution as this is an ongoing problem for me.

[Lyn_D]

Hi @Ellen278590741oaw,

Thank you for reaching out, and we are sorry you're having difficulties uploading your videos to Instagram via the AE Scheduler, as we know how frustrating it can be.

Please follow this link for the media specifications on social media posts.

If, after following the specifications and you are still having trouble, kindly send us a walk-through video of your steps showcasing the error and the video you are trying to upload.

We're here to help and looking forward to hearing from you.

Many thanks,

Lyn

[Ellen278590741oaw]

Hi, unfortonutely this is not helpful. We require more specific help relating to the content as we cannot work out what the issue is, as the files appear to be matching the specifications. This is also now happening on multiple image posts too!

It would be really great if we could have the team look in to the specific post as suggested in the error message.

Many thanks
Ellen