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Ellen278590741oaw
Participant
March 2, 2023
Question

Adobe Express - Scheduling a video post for Instagram

  • March 2, 2023
  • 3 replies
  • 1673 views

I keep getting the attached failure message when attempting to post a video to Instagram using the Adobe Express Scheduler. The most annoying part about it is, the message suggest the team can look in to this, however there is no way to in fact ask the team to look in to this! Or an explanation of what element of the video format is incorrect to fix it myself. Very frustrating. I also find the same issue when attempting to post more than one image via instagram = error message, but with no explanation of what the specific error is in order to rectify and rescedule.

 

Please provide a solution as this is an ongoing problem for me.

    This topic has been closed for replies.

    3 replies

    P
    Pappu28401820gkng
    Participant
    May 4, 2023

    Nice

    M
    michaelGregoire
    Participating Frequently
    March 29, 2023

    Yeah, there’s definitely something wrong with Adobe’s integration with instagram. 90% of my video posts fail with that generic error message that lacks any kind of context. The worst part of this, is that if I "Retry" the post, it successfully posts 99.9% of the time. However, sometimes I have to retry 1-4 more times before it’s successful. If it were truly a problem with my media file, it would not ever post successfully.

    It'd be great if Adobe surfaced the actual error from Instagram to us, so we could acertain whether it's truly a media error, or simply a communication error between Adobe and Instagram’s API.

    Andy Lambert
    Community Manager
    Andy LambertCommunity Manager
    Community Manager
    March 30, 2023

    Hi Michael, sorry to hear this. Would you mind sharing one of your videos with me, so I can take a look?

    Thanks!Andy
    M
    michaelGregoire
    Participating Frequently
    March 30, 2023

    Hi Andy… sure… messaging you right now.

    Lyn_D
    Lyn_D
    Inspiring
    March 7, 2023

    Hi @Ellen278590741oaw,

     

    Thank you for reaching out, and we are sorry you're having difficulties uploading your videos to Instagram via the AE Scheduler, as we know how frustrating it can be.

     

    Please follow this link for the media specifications on social media posts.

     

    If, after following the specifications and you are still having trouble, kindly send us a walk-through video of your steps showcasing the error and the video you are trying to upload.

     

    We're here to help and looking forward to hearing from you.

     

    Many thanks,

    Lyn

     

    E
    Ellen278590741oawAuthor
    Participant
    March 10, 2023

    Hi, unfortonutely this is not helpful. We require more specific help relating to the content as we cannot work out what the issue is, as the files appear to be matching the specifications. This is also now happening on multiple image posts too!

     

    It would be really great if we could have the team look in to the specific post as suggested in the error message.

     

    Many thanks
    Ellen

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