Community Manager

Answered

Adobe Express: Storage full?

Forum|Forum|2 years ago
June 20, 2023
17 replies
28879 views

Hello everyone!!

If you have received a message in Adobe Express that you are

Running out of storage or
Have already run out of storage,

Then, you may need to permanently delete some of your assets to free up space in your storage.

Note: You must navigate to https://assets.adobe.com/deleted to manage your storage and permanently delete assets.

You can follow these steps to manage your storage:

Navigate to https://assets.adobe.com/deleted
Go to Files > Deleted
Click … on any asset
Click “Permanently Delete”
Confirm that you want to permanently delete the asset

Stay tuned. We are actively working on adding functionality to Adobe Express that will allow you to manage storage within the Express platform.

Correct answer chaimaa.7

Same here, followed all the steps listed above and (for a couple of months at least) it still tells me I'm over. Please fix this!

Hi @cgriffith. Here’s a step-by-step guide to help you troubleshoot and resolve this problem:

Try clearing your browser cache or app cache (if you're using the mobile version), then log back into Adobe Express and check again.
Check other folders in Creative Cloud like "Assets" or "Libraries" for any lingering content.
Log out of Adobe Express and Creative Cloud, then log back in. This can refresh your storage data and resolve discrepancies between reported and actual usage.
If you're using Creative Cloud on multiple devices, try disconnecting one or more devices to see if that frees up some storage space.

I hope this helps you resolve the issue and get your webpage republished! Thanks ^CA

Show previous replies

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defaultptufjksota24

New Participant

I have virtually nothing saved/stored in this app and my phone itself has huge amount of storage. Yet it won’t let me create or use anything due to “full storage”.

ElizabethOOOG

Known Participant

This is going sound ridiculous, but it worked for me. Ignore it and choose from Files that you've already exported to your local device or drive. Don't use a beta unless Adobe is paying you and you have an inside contact at Adobe. Even the features in released version is not working completely. This is not inordinate, it is typical. Plan accordingly. Good luck.

Okay

C

claudiaf89

New Participant

¡Hola comunidad! Aquí estrenando la nueva aplicación de Adobe Express. Ahora sí ya no me deja editar si no expando el almacenamiento, pero ya lo he hecho y sigue sin dejarme editar. En la aplicación anterior me podía escapar de ese letrero pero ahora con la nueva actualización ya no puedo continuar avanzando en la edición si no añado más espacio en la nube. Ya añadí espacio de almacenamiento y sigo sin poder editar. ¿Alguien sabe qué hacer? Quise regresar a la aplicación antigua y tampoco me dejaron. Qué lata, ya invertí 400 msxn en esta app y no me deja hacer nada, ayuda ;_;

thejanebradbury

Community Expert

Check all these locations for any files that count towards your storage limit:

https://assets.adobe.com
- check also the deleted files section - files are permanently deleted after 30 days;
- check also Launch More>Synced Files - these are folders/files that you can also see on your desktop
https://lightroom.adobe.com
https://documentcloud.adobe.com
https://express.adobe.com/sp/
https://new.express.adobe.com/
https://assets.adobe.com/mobilecreations
- in the Mobile Creations area also check Deleted items.

Here's the help article about cloud storage and what is included as you may use other parts of it e.g. Libraries or Lightroom, that you haven't mentioned here:
https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

C

claudiaf89

New Participant

Ya borre archivos antiguos, ya pagué por la app y aún así no me deja editar porque dice que está lleno mi espacio. ¿Donde expando el espacio?

A

Abhi.G @ ADBE

Adobe Employee

Hi @claudiaf89

This post may help: https://community.adobe.com/t5/adobe-express-bugs/mobile-full-storage-and-i-don-t-have-anything/idc-p/14572247#M15950

Thanks

Abhi

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Davide21781946m3ul

New Participant

dice che lo spazio è eusarito e non mi fa usare express, ma lo spazio non è affatto esaurito. risolvete perfavore

Tarun Saini

Community Manager

Hi

@Davide21781946m3ul

,

We're sorry to hear about this. Please check this community post and let us know if that helps- https://adobe.ly/3UhtNoY

Regards,

Tarun

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default3689043247beil

New Participant

It is saying that I need to update because my storage is full. However, I deleted over 20 projects and it is still saying that I have no storage space. I am confused as to why it still says I have no space.

S

sheselle

New Participant

Hi! I keep getting this red pop up at the top of my Adobe Express saying "Your storage is full. Remove files to free up space or upgrade your plan to keep creating" I went ahead and deleted all my files but the red storage bar still remains there despite having space. Is there anyway to get this removed? Thank you so much!

Tarun Saini

Community Manager

I have the exact same problem. I hot a marketing email from Adobe and I wanted to give Express a try but whatever I do I get an error out of spacer. I'm on my brand new account, have no data in the cloud and never used Express before. My disk is half empty.

Hi there,

We're sorry to hear about the issue. I would like to inform you that your total cloud storage depends on your plan. Please check the following locations mentioned in the link and delete files which you're not using: https://adobe.ly/3RWATiL

Let us know if that helps.

Regards,

Tarun

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default36886948o7ratd

New Participant

I am getting an out of storage message but I do not have anything saved in my account. how could I be out of storage if I have nothing saved

Winnie_M

Inspiring

Hi @default36886948o7ratd,

We are sorry about the issue you're having.

You may see a notification of full storage because you've reached the storage quota in Creative Cloud.

You can check how much storage space is left and delete the unused files. To learn more about it, please follow the Cloud Storage link. For more details about deleting your files, you can click here.

Let us know how it's going, we're here to help.

Thanks,
^Winnie

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default36844015gkotx1

New Participant

Me dice que esta el almacenamiento lleno y no tengo NINGUN proyecto.

D

default36844015gkotx1

New Participant

No tengo nada y me dice amanecenamiento lleno

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