Adobe Express: Storage full?

[Amitej S]

Hello everyone!!

If you have received a message in Adobe Express that you are

1. Running out of storage or
2. Have already run out of storage, 

Then, you may need to permanently delete some of your assets to free up space in your storage. 

Note: You must navigate to https://assets.adobe.com/deleted to manage your storage and permanently delete assets.

You can follow these steps to manage your storage:

1. Navigate to https://assets.adobe.com/deleted
2. Go to Files > Deleted
3. Click … on any asset
4. Click “Permanently Delete”
5. Confirm that you want to permanently delete the asset

Stay tuned. We are actively working on adding functionality to Adobe Express that will allow you to manage storage within the Express platform.

[default38774983tpllll]

I am using the free version of adobe express. Because of the limited space, I only edit one video at a time, and delete the video editing file after I've downloaded the completed video. I did this with a recent video after I received the "storage full" warning. I now have nothing in my files and the warning is still there. It's preventing me from editing new videos. I tried looking for any files that I may have missed, but to my knowledge, no files remain.

[claudiaf89]

¡Hola comunidad! Aquí estrenando la nueva aplicación de Adobe Express. Ahora sí ya no me deja editar si no expando el almacenamiento, pero ya lo he hecho y sigue sin dejarme editar. En la aplicación anterior me podía escapar de ese letrero pero ahora con la nueva actualización ya no puedo continuar avanzando en la edición si no añado más espacio en la nube. Ya añadí espacio de almacenamiento y sigo sin poder editar. ¿Alguien sabe qué hacer? Quise regresar a la aplicación antigua y tampoco me dejaron. Qué lata, ya invertí 400 msxn en esta app y no me deja hacer nada, ayuda ;_;

[thejanebradbury]

Check all these locations for any files that count towards your storage limit:

https://assets.adobe.com
- check also the deleted files section - files are permanently deleted after 30 days;
- check also Launch More>Synced Files - these are folders/files that you can also see on your desktop
https://lightroom.adobe.com
https://documentcloud.adobe.com
https://express.adobe.com/sp/
https://new.express.adobe.com/
https://assets.adobe.com/mobilecreations
- in the Mobile Creations area also check Deleted items.

Here's the help article about cloud storage and what is included as you may use other parts of it e.g. Libraries or Lightroom, that you haven't mentioned here:
https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

[Davide21781946m3ul]

dice che lo spazio è eusarito e non mi fa usare express, ma lo spazio non è affatto esaurito. risolvete perfavore

[Tarun Saini]

Hi 

@Davide21781946m3ul

,

We're sorry to hear about this. Please check this community post and let us know if that helps- https://adobe.ly/3UhtNoY

Regards,

Tarun

[default36886948o7ratd]

I am getting an out of storage message but I do not have anything saved in my account. how could I be out of storage if I have nothing saved

[Winnie_M]

Hi @default36886948o7ratd,

We are sorry about the issue you're having.

You may see a notification of full storage because you've reached the storage quota in Creative Cloud. 

You can check how much storage space is left and delete the unused files. To learn more about it, please follow the Cloud Storage link. For more details about deleting your files, you can click here.

Let us know how it's going, we're here to help.

Thanks,
^Winnie

[hiuf37646680ph21]

Same situation but, i delete the unused files on storage.

[misha_6283]

How did you do it? Currently, I am unable to do it properly! any quick guide or video would be appreciated.

[mahmoud_5524]

Hi @misha_6283,

Thanks for reaching out! If you’re seeing an “out of storage” message even though it looks like nothing is saved, it’s possible that some files are still in your Deleted folder, which still count toward your storage limit.

Please try the following steps:

1. Go to your Adobe Express Home page.

2. Click on "Deleted" in the left panel.

3. Select all items and permanently delete them.

This should free up space. If you're still having issues after that, feel free to reach out — we’re here to help!

^MM

[misha_6283]

Thank you MM, is there a way I can add other drives for the storage? As I have SSD installed but there is a 1TB HDD also installed.

TIA

[burak_1221]

If you're getting an "out of storage" message in your Adobe account even though you don’t see anything saved, it could be due to hidden or orphaned files (like synced files, deleted files still in the trash, or assets from shared libraries).

Here’s what you can try:

Check Deleted Files – Go to Adobe Creative Cloud Files > Trash. Files in trash still count against your quota.

Review Synced & Cloud Docs – Check Cloud Documents, Libraries, and Mobile Creations. These sometimes store assets you’ve forgotten about.

Shared Items – Files shared with you may count toward your limit if synced. additionally viit here https://inatboxsapkindir.com.tr/

[burak_1221]

https://inatboxsapkindir.com.tr/

[defaultptufjksota24]

I have virtually nothing saved/stored in this app and my phone itself has huge amount of storage. Yet it won’t let me create or use anything due to “full storage”.

[ElizabethOOOG]

This is going sound ridiculous, but it worked for me. Ignore it and choose from Files that you've already exported to your local device or drive. Don't use a beta unless Adobe is paying you and you have an inside contact at Adobe. Even the features in released version is not working completely. This is not inordinate, it is typical. Plan accordingly. Good luck.

[Isadora3706192433fa]

Thank you for the update! If you're running out of storage in Adobe Express, you can manage your space by permanently deleting assets. Simply visit https://assets.adobe.com/deleted, navigate to Files > Deleted, select the asset, and click "Permanently Delete." Stay tuned for future updates on managing storage directly within Adobe Express.

[defaultvyw7np9atgv0]

Hi, Regular user who recently started receiving the attached message. Last week I thoroughly deleted nearly all files, including a permanent delete. Unfortunately I still receive this message.

[Neelamk]

Hi @defaultvyw7np9atgv0,

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. All these areas count toward your storage quota as below:

https://adobe.ly/3XEk8w6
https://adobe.ly/3XBHC4U
https://adobe.ly/4cgtC51
https://adobe.ly/3xmVbL3

Do you have files in any of these locations? You might also want to check https://adobe.ly/3RGdFwO

Links taken from:
https://adobe.ly/4cfnPge

Thank you,

Neelam

[Atomise]

I've posted earlier in this thread about this issue. Like quite a lot of people I have tried all the 'fixes' proposed by the Adobe staff but it doesn't solve the issue. Very frustrating indeed, the coders at Adobe need to sort this out. 

[Tarun Saini]

Hi @Atomise,

We're sorry to hear about this. Could you please elaborate more about the issue you're experiencing? Also, can you please share a screen recording of the issue? 

We're here to help, just need some info.

Regards,

Tarun

[Atomise]

Hi Tarun, 

Thanks for your reply. So I have 100GB storage and got the message that my storage is full after a couple of years using Lightroom (which I use across 2 computers). I deleted loads of images (fully) but this had no effect. Also all the links that we are suggested to check (i.e. https://adobe.ly/3XEk8w6, https://adobe.ly/3XBHC4U, https://adobe.ly/4cgtC51, https://adobe.ly/3xmVbL3) have just a handful of images in them. 

Kind of annoying, would be nice to fix this without having to start all over again. 

Thanks, 

[Tarun Saini]

Thanks for your response 

@Atomise

,

Could you please share your Adobe ID with me via private message?

Regards,

Tarun

[Atomise]

Hey @Tarun Saini , sent you a DM. 

Also in the meantime I tried just archiving some images just to be sure something is broken. It said I'm 5.3GB over my limit so I archived 7.6GB of images (and also deleted them from the 'deleted' sidebar. This has had no impact on my storage, it still says I'm 5.3GB so something wonky is definitely going on!

[David__B]

Hi @Atomise

If you sign in with your Adobe ID at https://adobe.ly/4fK1FFe
and click on your avatar at the top right and go to Account info how much space does it show you're using in Lightroom? Please also clear any deleted files from here as well.

Thanks,
Dave

[default371909307uh4rf]

Es wird ein voller Speicher angezeigt und ich kann keine Fotos hochladen. Der Speicher kann aber nicht voll sein, da maximal 20 Bilder hinterlegt sind