Adobe Express: Storage full?

[Amitej S]

Hello everyone!!

If you have received a message in Adobe Express that you are

1. Running out of storage or
2. Have already run out of storage, 

Then, you may need to permanently delete some of your assets to free up space in your storage. 

Note: You must navigate to https://assets.adobe.com/deleted to manage your storage and permanently delete assets.

You can follow these steps to manage your storage:

1. Navigate to https://assets.adobe.com/deleted
2. Go to Files > Deleted
3. Click … on any asset
4. Click “Permanently Delete”
5. Confirm that you want to permanently delete the asset

Stay tuned. We are actively working on adding functionality to Adobe Express that will allow you to manage storage within the Express platform.

[Nguyen Minh Tuan]

Pretty great, useful information

[Vance37177483mhj2]

Hi, hello my name is Vance but I love it creative of a mind work fo adobe  Express art, imagination and much more stuff my work and isn't these wonderful and then one thing ask for request so what had to happening got here Adobe express remove device compatible get these files or change  mind something?

[BMW Studios]

Hello!

After reading through some of the responses here, I can only assume my storage is full and that is the cause of what I am seeing, or rather, not seeing. However, I was never notified and still have no notification of "storage full."

The issue started yesterday when I was unable to access one of my main folders. I would click to open, but it would tell me the folder is empty. I had been working in that folder on and off all day and just thought maybe the internet is tired or my connection isn't good, so I called it a day and left it alone.

I get back on this morning to finish what I couldn't yesterday, only to see absolutely nothing of my work...

I'm including 2 screenshots:

1) Is what I see on the "Home" page when I first open Adobe.

2) Is what I see (which is nothing) when I click on "Your Stuff"

This is a bit concerning to me as I was never notified of any kind of storage space - had I known, I would've taken action before getting to this point of not being able to see anything.

On the other hand, if this is not a storage issue...we have a much bigger problem.

[mahmoud_5524]

Hi @BMW Studios,

Thanks for reaching out and sharing the screenshots — we understand how concerning this must be.

While full storage could be the cause, it’s unusual that no notification appeared. To help clarify and troubleshoot, please try the following steps:

1. Sign out and back into your Adobe account

2. Clear your browser cache or try a different browser/device

3. Check your Creative Cloud storage here: https://adobe.ly/4kWXxTS to confirm if it's full

If your storage is not full and the issue persists, please let us know — we’ll escalate this further to investigate. Thanks again for your patience!

^MM

[muhammad_8890]

Storage full on Adobe Express to the Try deleting unused files or upgrade your storage good plan.

[Tarun Saini]

Hi @muhammad_8890,

Welcome to the community! Could you please elaborate more about the issue you're seeing and what all steps you've followed?

Regards,

Tarun

[PETR24393888zfoh]

I wanted to use free version of Adobe Express, but every time warning pops up that my storage is full. All of my cloud storage seems empty, so I assume there are some left-over files from the time I've been subscribed to Lightroom. Since I'm not subscribed anymore, there's no way for me to access those files to delete them.

Is there any way to free-up the storage without subscribing, since I have no use fot Lightroom anymore?

[Glenn 8675309]

Do you use any other adobe apps?  Photoshop elements for example.  PSE 2024 hase an "Elements Web" feature- which stores your creations online. Lightroom can be a big cloud storage hog.  You load images into lightroom they get synced to your Adobe Cloud Storage.   I just added 122 images as a test- and they all are getting loaded up to my adobe cloud storage space. 



Look here if you use Adobe  Web from within Photoshop Elements:



Here are my cloud stats I view from organizer (it's part of photoshop elements- this screenshot is from pse 2024):  it represents the 122 images I just uploaded.   It does take a minute or two for things to sync up and list the correct amount of data. 

[PETR24393888zfoh]

That's the problem. I don't have any subscriptions (or any paid software in general) from Adobe at the moment. So I can't use Lightroom or Elements for accessing my files. Just the free version of Creative Cloud, which does not allow me to acces my Lightroom files.

[kglad]

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

[Glenn 8675309]

The web beta thingy at the bottom uses online storage. 

[jane-e]

@PETR24393888zfoh 

I've merged your post to the Primary Thread "Adobe Express: Storage full?" in the Adobe Express forum. Please review the posts from Adobe Staff in this thread and let us know if this helps.

Jane