Participant

Question

Adobe Express uploading images

Forum|Forum|3 years ago
January 23, 2023
2 replies
9763 views

Hi, I am new-ish to Adobe Express and I have found this programme really helpful for the scheduling feature – but when I upload my own imagery it only uplaods 50% of the image with the second half being grey'd out. I have tried reducing the file sizes and different formats with the same outcome. Any help would be appreciated 🙂

I am using it on a mac, and the web browser Safari 15.5.

Problem or error

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Participant

Fix it Please!

Community Manager

Community Manager

Hi

@BEYBLADE BURST

,

Could you please share the type of file and size you're using? What's happening when you're trying to upload?

Regards,

Tarun

Inspiring

Thank you for reaching out, and we're sorry to hear you are experiencing difficulties with the uploads.

Kindly provide us with further information:

The original image you're trying to upload and a walk-through video of your steps.

Please note that we require videos to better understand what is going on and recreate your issue.

Walk-through videos can be shared with us via DM.

We're looking forward to receiving the requested information.

Many Thanks,

Lyn 🙂

Inspiring

Thank you for providing the video.

Could you kindly include one of the images you're trying to upload and confirm which social media handle you are trying to get this posted on?

Many thanks,

Lyn 🙂

Inspiring

Thank you for your feedback.

Please try the following troubleshooting steps:

Try clearing the browser's cache and cookies.

You may also try using a different browser or accessing it in incognito or private mode to see if that helps.

If the above steps don't help, you can also try resetting your browser.

Many thanks,

~Lyn 🙂