All of my Spark file have disappeared!

Forum|Forum|4 years ago
September 9, 2021
1 reply
895 views

Since the update to the profiles in Adobe CC, ALL of my brands, posts and templates in Spark are GONE! I am a CC paying subscriber and this is a HUGE issue in my work!

This topic has been closed for replies.

Tarun Saini

Community Manager

Hi there,

We're sorry for the delay. Are you still encountering the issue?

I would like to inform you that formerly known as “Spark Post, is now” Creative Cloud Express is both an app and a web-based application that helps you create graphic presentations for all your personal, business, and social media needs.

Please check this link https://express.adobe.com/sp/ to see if you have your brands, posts and templates & let us know if that helps.

We appreciate your patience.

Regards,

Tarun

L

Lori33017647wph3

Participant

I have the same issue on Adobe Spark projects created in 2016. I have tried EVERYTHING suggested on this matter i.e. logging in via different methods to 2 different adobe accounts, clearing my cache, opening an ignito window, using a different browser. All to NO AVAIL. My content was redirected to the following Adobe Express URLs, but there doesn't seem to be any way to access it or to edit the projects?

https://express.adobe.com/page/YpBbk/

https://express.adobe.com/page/0kzb1enO2ETNg/

https://express.adobe.com/page/NNhvPv5Q9vaiy/

https://express.adobe.com/page/hPXmcxIUO6wYh/

Tarun Saini

Community Manager

Hi there,

We're sorry to hear about this. Are you still experiencing the issue? If yes, can you please share the screen recording of the issue? We're here to help, just need some info.

Regards,

Tarun

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