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All of my Spark file have disappeared!

New Here ,
Sep 09, 2021 Sep 09, 2021

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Since the update to the profiles in Adobe CC, ALL of my brands, posts and templates in Spark are GONE! I am a CC paying subscriber and this is a HUGE issue in my work!

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Adobe Employee , Mar 21, 2022 Mar 21, 2022

Hi there,

 

We're sorry for the delay. Are you still encountering the issue? 

I would like to inform you that formerly known as “Spark Post, is now” Creative Cloud Express is both an app and a web-based application that helps you create graphic presentations for all your personal, business, and social media needs.

 

Please check this link  https://express.adobe.com/sp/ to see if you have your brands, posts and templates & let us know if that helps.

 

We appreciate your patience.

 

Regards,

Tarun

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Adobe Employee ,
Mar 21, 2022 Mar 21, 2022

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Hi there,

 

We're sorry for the delay. Are you still encountering the issue? 

I would like to inform you that formerly known as “Spark Post, is now” Creative Cloud Express is both an app and a web-based application that helps you create graphic presentations for all your personal, business, and social media needs.

 

Please check this link  https://express.adobe.com/sp/ to see if you have your brands, posts and templates & let us know if that helps.

 

We appreciate your patience.

 

Regards,

Tarun

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New Here ,
Oct 25, 2023 Oct 25, 2023

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I have the same issue on Adobe Spark projects created in 2016.  I have tried EVERYTHING suggested on this matter i.e. logging in via different methods to 2 different adobe accounts, clearing my cache, opening an ignito window, using a different browser. All to NO AVAIL. My content  was redirected to the following Adobe Express URLs, but there doesn't seem to be any  way to access it or to edit the projects? 

https://express.adobe.com/page/YpBbk/

https://express.adobe.com/page/0kzb1enO2ETNg/

https://express.adobe.com/page/NNhvPv5Q9vaiy/

https://express.adobe.com/page/hPXmcxIUO6wYh/

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Adobe Employee ,
Dec 22, 2023 Dec 22, 2023

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Hi there,

 

We're sorry to hear about this. Are you still experiencing the issue? If yes, can you please share the screen recording of the issue? We're here to help, just need some info.

 

Regards,

Tarun

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