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Lynn356946846yw5
New Participant
February 26, 2024
Question

Assets failed to upload - Why?

  • February 26, 2024
  • 2 replies
  • 4558 views

I have created 2 videos now but can't download either of them. It comes up with

'10 of your assets failed to upload. Please delete any assets marked with the failed icon and re-upload them or try a different asset.' 

 

All are recorded from the same camera so why are some uploading and some not. I even upgraded to premier and still nothing!

 

Finding it very frustrating and certainly will cancel the upgrade!

 

Any advice much appreciated

    2 replies

    E
    Eloisa26832627fhq7
    New Participant
    June 17, 2024

    Mine says, "1 asset failed to upload. Please delete the asset marked with the failed icon

     and re-upload it or try a different asset. (Failed audio asset will have a gray bar.)"

    However I don´t have any audio and nothing has a gray bar. 

      joanw81871970
      joanw81871970
      Participating Frequently
      June 27, 2024

      I found a workaround...download to your Google drive - save as .mp4 "all pages"....that worked for me.  It's a bug in Adobe Express that they don't seem to be able to fix as SO many people have reported this same issue.  

        joanw81871970
        joanw81871970
        Participating Frequently
        June 27, 2024

        Meant to say "share" to your Google drive (or dropbox)

          N
          Nathan3570080361hq
          New Participant
          February 26, 2024

          This is happening to me. It is so frustrating and annoying 😠

           

            Tarun Saini
            Community Manager
            Tarun SainiCommunity Manager
            Community Manager
            February 28, 2024

            Hi 

            @Lynn356946846yw5

             , 

            @Nathan3570080361hq

            ,

             

            We're sorry to hear about this issue. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

             

            Is it possible for you to share the screen recording of the issue you're seeing? Did you recently make any changes to the browser? Which browser you're on and which iOS device you're using?

             

            We're here to help, just need some info.

             

            Regards,

            Tarun

              katejig
              katejig
              New Participant
              August 3, 2024

              I have the same issue - I ACCIDENTALLY added a video, deleted it, and now can't download my flyer! I can share a video if I can figure out how to do so.

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