Can't access Adobe Express

Report · Oct 04, 2023

I can't access Adobe Express since yesterday, and my Payment Plan seems to have changed as well. Suddenly, it no longer offers me Adobe Express Premium as part of my subscription, even though I haven't changed anything. I looked at the notifications from Adobe in my inbox, and the only thing I can find is the notice on discontinuation of Creative Cloud synced files. Nothing about Adobe Express, so I'm wondering what's going on? Major issue #202310030057 in the Adobe Experience Platform seems to be resolved. Also, https://www.adobe.com/express/ offers me premium access for 9.99 USD, and I had Premium access until yesterday. I cannot access my files using the old links that would normally take me to my projects. Does anyone have the same experience? Thanks.

Report · Oct 04, 2023

UPDATE: found the solution - clear the cache or start over in a new browser that you do not use for Adobe Express, log in and it will land you back to where you left off.