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Bree5EF5
New Participant
December 13, 2021
Answered

Can't Access My Project

  • December 13, 2021
  • 4 replies
  • 2617 views

I have been working on a new portfolio website in Spark, but now can't seem to access it.  Where can I find that project in Creative Cloud Express.  Really, Adobe, you could have give your subscribers a heads up you were going to do this switch.

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Hey there, Bree. 

    Sorry for the frustration. Hope we can help you.

     

    Can you try clearing cache and then try to log in to a new "Incognito" or "Private" browser window. Let us know if that works for you. Please return with questions or comments.

     

    Thanks!
    Kevin

    4 replies

    L
    Luka22533872
    Participating Frequently
    October 4, 2023

    Clearing cache helped me. Actually, I started in a new browser with no history of Adobe Express, I logged in with my credentials and that was it. Back to the project.

    Lyn_D
    Lyn_D
    Inspiring
    January 17, 2024

    Hi @Luka22533872,

     

    Thank you for your patience.

    I just came across this post and wanted to see if the recent bug fixes made a difference.

    Since you reported, our engineering team has been working hard to fix this pesky bug.

     

    Are things smoother now?

     

    Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

     

    ^Lyn

    M
    Mughal786
    New Participant
    July 14, 2023

    Hi there, 

    I'm creating a project what should I do for creating a new project

    Help!

    A
    Analee26154313jf04
    New Participant
    September 16, 2022

    Hi I am doing a school project and I can't get in the program it keeps saying my access is denied whatdo I do?

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    December 13, 2021

    Hey there, Bree. 

    Sorry for the frustration. Hope we can help you.

     

    Can you try clearing cache and then try to log in to a new "Incognito" or "Private" browser window. Let us know if that works for you. Please return with questions or comments.

     

    Thanks!
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      B
      Bree5EF5Author
      New Participant
      December 13, 2021

      Nope.  No luck doing that.  Now what?  Please help me get my project back.

      B
      Bree5EF5Author
      New Participant
      December 13, 2021

      I've tired this process twice.  I logged out of CC, too.  No luck.  

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