can't create a folder in Adobe Express

[Markus21951957rocc]

Dear Community,

I can no longer create new subfolders in Adobe Express projects. There is an error on the web interface. The icon for creating a folder loves over the sort filter. So I can only set the filter, but not create a new folder. I use "Google Chrome" as my browser. Do you also have this problem?

Many greetings
Markus

[Francesca28136773h8qr]

I'm seeing the exact same thing!

[Abambo]

Did you try with a different browser?

@Francesca28136773h8qr , 

What browser do you use?

[Markus21951957rocc]

It's the same with firefox. I think it isn't my work to test all browsers 😉
How can i contact the adobe service to solve this problem.

[Amitej S]

@Markus21951957rocc @Francesca28136773h8qr, Welcome to the Adobe Express Community!!

I tried replicating the issue and was able to create subfolders in the project section. (PFA the Screenshot)

If you are still having trouble creating folders, I'd recommend you try after clearing the cache/cookies of the browser. You can also try working on incognito/private browsing mode to check if that makes any difference.

Let us know about your observations.

Best,

Amitej

[ru_3628]

I have been trying to create a new folder for an hour. It wont accept the names I use. That's ridiculous

[Tarun Saini]

Hi @ru_3628,

We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? What name are you trying to save? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Let us know how it goes.

Regards,

Tarun