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Markus21951957rocc
New Participant
January 27, 2023
Question

can't create a folder in Adobe Express

  • January 27, 2023
  • 2 replies
  • 678 views

Dear Community,

I can no longer create new subfolders in Adobe Express projects. There is an error on the web interface. The icon for creating a folder loves over the sort filter. So I can only set the filter, but not create a new folder. I use "Google Chrome" as my browser. Do you also have this problem?

Many greetings
Markus

 

    2 replies

    Abambo
    Abambo
    Adobe Expert
    January 28, 2023

    Did you try with a different browser?

     

    @Francesca28136773h8qr , 

     

    What browser do you use?

    ABAMBO | Hard- and Software Engineer | Photographer
    M
    Markus21951957roccAuthor
    New Participant
    January 29, 2023

    It's the same with firefox. I think it isn't my work to test all browsers 😉
    How can i contact the adobe service to solve this problem.

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    February 3, 2023

    @Markus21951957rocc @Francesca28136773h8qr, Welcome to the Adobe Express Community!!

    I tried replicating the issue and was able to create subfolders in the project section. (PFA the Screenshot)

     

    If you are still having trouble creating folders, I'd recommend you try after clearing the cache/cookies of the browser. You can also try working on incognito/private browsing mode to check if that makes any difference.

     

    Let us know about your observations.

     

    Best,

    Amitej

     

    F
    Francesca28136773h8qr
    New Participant
    January 27, 2023

    I'm seeing the exact same thing!

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