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can't create a folder in Adobe Express

Community Beginner ,
Jan 27, 2023 Jan 27, 2023

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Dear Community,

I can no longer create new subfolders in Adobe Express projects. There is an error on the web interface. The icon for creating a folder loves over the sort filter. So I can only set the filter, but not create a new folder. I use "Google Chrome" as my browser. Do you also have this problem?

Many greetings
Markus

 

2023-01-27 15_00_12-Adobe Express.png

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New Here ,
Jan 27, 2023 Jan 27, 2023

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I'm seeing the exact same thing!

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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Did you try with a different browser?

 

@Francesca28136773h8qr , 

 

What browser do you use?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 29, 2023 Jan 29, 2023

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It's the same with firefox. I think it isn't my work to test all browsers 😉
How can i contact the adobe service to solve this problem.

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Adobe Employee ,
Feb 03, 2023 Feb 03, 2023

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@Markus21951957rocc @Francesca28136773h8qr, Welcome to the Adobe Express Community!!

I tried replicating the issue and was able to create subfolders in the project section. (PFA the Screenshot)

 

AmitejS_0-1675442320619.png

If you are still having trouble creating folders, I'd recommend you try after clearing the cache/cookies of the browser. You can also try working on incognito/private browsing mode to check if that makes any difference.

 

Let us know about your observations.

 

Best,

Amitej

 

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