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Can't download video project in Adobe Express

New Here ,
May 10, 2022 May 10, 2022

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Has anyone had this problem? Whenever I try it says I need the license to an adobe stock image but there aren't any adobe stock images in the video. 

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correct answers 2 Correct answers

Community Beginner , May 30, 2024 May 30, 2024

*Hi, I manage to fix it: I duplicated the video and was deleting 1 by 1 the different videos from the stock, doing downloading tests... And finally I got the video causing this error (??) removed and replaced. Now the video is downloaded correctly. Thx!

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Community Beginner , May 30, 2024 May 30, 2024

It's fixed now. The reason was a video (from the stock) that once deleted, the download was smooth. I had to create a copy of the project and go video by video until found the one (lucky only one) provoking this error. Thx!

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New Here ,
May 10, 2022 May 10, 2022

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Hello,

 

I'm also getting the same error message when I tried to download my video.  I only used Unsplash photos (that I give credit at the end of my video) and included the creative common icons available in the Creative Cloud Express.  I did not use any adobe stock images.  I logged out of my account (on the web) and then signed back in but I'm still encountering the same issue.

 

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New Here ,
May 16, 2022 May 16, 2022

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Tried sveral times to download video project with no luck. The message I am getting Oops! Something's gone wrong. There is a problem trying to publish your project, we'll look into it. Try again in a bit. 

 

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New Here ,
Apr 29, 2024 Apr 29, 2024

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I'm getting this same error message. I've tried downloading Thursday, Friday, and Monday and nothing has worked. Did you find a work around? 

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Adobe Employee ,
May 01, 2024 May 01, 2024

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Hi 

@Emily37062467ki9q

,

 

We're sorry to hear about this issue. Could you provide more details on how to reproduce the issue? Is it possible for you to share the screen recording of the issue tp help you further?

 

We're here to help, just need some info.

 

Regards,

Tarun

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New Here ,
Aug 30, 2024 Aug 30, 2024

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Send your mobile number please 

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Community Expert ,
May 16, 2022 May 16, 2022

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Hi @ericl31926844 I was able to successfully create and download a test video as an .mp4 file. I used Brave browser with Windows 10. I don't see any issues. Please check that your browser or antivirus software is not blocking anything. Try logging out and back in with your Adobe ID. Switch to another browser as a test.

 

Go back to the home screen to see if your video is there. Click on the ... menu and duplicate the video. Then, go back and remove some frames to see if you can successfully export again. It may be that one slide is hanging everything up.

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New Here ,
Aug 30, 2024 Aug 30, 2024

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Send your mobile number

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New Here ,
Aug 30, 2024 Aug 30, 2024

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Can not download file

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Adobe Employee ,
May 18, 2022 May 18, 2022

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Hi Eric, 

 

There was a fix released yesterday. There was an issue with the licensing process of premium images... even for images that were just clicked on and not used in the final project. It should be working fine now. Hopefully you can report positively about it!

 

Thanks, 

Gwen

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New Here ,
Jun 27, 2023 Jun 27, 2023

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Hi Gwen, Adobe express made my experience worst so far. I thought Adobe is a renowned brand so it should work better than any other tool. I was using Canva and invideo earlier to create videos for my YouTube channel and eventually I switched to Adobe express and it is worst. Canva is really better. First of all Adobe express is lagging a lot on any browser and and on any device and somehow I managed lagging and finally created a video of 48 minutes after a long long dedicated hardwork of 13 hours in 2 days and wowww, I can't download my video. Check the errors. Please fix it if you can or else delete this software from your servers because it is only time wasting. Don't suggest me more troubleshooting steps because I know what I am I doing. Just fix it if you can. Adobe should not promote such time wasting tools.IMG20230628032051.jpgexpand imageIMG20230628032034.jpgexpand imageIMG20230628032036.jpgexpand image

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Adobe Employee ,
Jun 29, 2023 Jun 29, 2023

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Hi @Shailesh307365651uko,

 

We're sorry to hear about your difficulties. Would you mind sharing your Adobe ID via private message to proceed further? We're here to help, just need some info.

 

Regards,

Tarun

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New Here ,
Jun 29, 2023 Jun 29, 2023

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Having the same issue- downloads fto 20% then says failed to download. I need the video in 2 days. Any solutions yet?

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Adobe Employee ,
Jun 29, 2023 Jun 29, 2023

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Hey @Shailesh307365651uko, Also add the project id (URL) along with the Adobe ID used via the private message.

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New Here ,
Sep 06, 2023 Sep 06, 2023

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Hi, I had the same worst experience......The video came out 13 min and I have been working for 2 days .....My client was so disappointed with me 😞 Is there something to do? 

 

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New Here ,
Nov 30, 2023 Nov 30, 2023

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I am having the same issue. Video Fails to upload at 20%.

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Adobe Employee ,
Nov 30, 2023 Nov 30, 2023

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@default85cms25a3o53 

 

Do you have lots of (image/video) assets on a single page; say more than a few hundred? If so, you might need to split the video into multiple pages (e.g., duplicate the page, trim the timeline to the first half on the first page, to the second half on the second page), download the pages individually, then merge them togther using the merge video quick action.

 

There are other reasons the video download can be stuck at 20% though, so if the "hundreds of assets" case does not apply, please send me a private message for follow up.

 

Thanks

Abhi G

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New Here ,
May 20, 2022 May 20, 2022

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I am still getting this message. I logged out and logged back in and it will not let me publish my video. I haven't used any adobe stock images either 😞

 

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New Here ,
Feb 14, 2023 Feb 14, 2023

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I can't download videos from my projecs on Adobe Express..can anyone help us?!

 

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New Here ,
Feb 15, 2023 Feb 15, 2023

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same issue i am un able to download any animations I made for Instagram stories

 

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Community Beginner ,
Feb 28, 2023 Feb 28, 2023

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Yes,I am getting same problem,mine adobe express android app has been keep crashing again and again when I am trying to export mine video project,I tried  every possible way to resolve this issue (like--> reeboot,reinstall,clear data,etc.) . I hope that adobe will respond and resolve this issue.

 

Thank You,

Muhib

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New Here ,
Aug 26, 2023 Aug 26, 2023

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I'm having the same issue I deleted any previous imagine and it still won't let me download any solutions

 

 

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Adobe Employee ,
Aug 27, 2023 Aug 27, 2023

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Hi @Justin31909930pcis 

 

Do you have a paid account or a free one? Could you please DM me your adobe id (email that you sign in with) so we may inspect logs and your account info?

 

Please include this link (https://community.adobe.com/t5/adobe-express-discussions/can-t-download-video-project-in-adobe-expre...) in your message.

 

Thanks

Abhi G

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New Here ,
Aug 28, 2023 Aug 28, 2023

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Hello,

 

I am having the same problem, I cannot download an mp4 video file. I really need to download this file, as I've worked on it for many many hours.  I didn't have a problem several days ago with the same file, but I've continued to build the video, and now I cannot download it.  Trying to download in 1080p.  It reaches 20%, and then the message displays:

 

Download failed: An error occurred while downloading your file. Please try again.

 

I've tried on both my chromebook and desktop machine, same result.

 

I am in the free trial period, if that makes a difference. 

 

Thank you for your assistance.

 

 

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Adobe Employee ,
Aug 28, 2023 Aug 28, 2023

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Hi @Sandy31713183r51m 

 

The error you are facing seems different from others reported on this post.

How long is your video? Could you please share the url for your file (from the browser's address bar when the file is open) so we may inspect associated error logs?

 

Thanks

Abhi G

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