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Can't Upload Custom Font files

New Here ,
Sep 21, 2023 Sep 21, 2023

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Under brand - It says I can upload a font, however there is now upload button
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Image Editor , Performance

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New Here ,
Sep 22, 2023 Sep 22, 2023

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Same probleme here!

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New Here ,
Sep 22, 2023 Sep 22, 2023

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I am using the student version of Adobe CC. In the brandings tab of Adobe Express i can't find an upload button. So i installed the font in CC Desktop App. Brandon Grotesque is in the Library of Adobe. Now i can use the font in the Express mobile app but can't find it in the brandings tab in the browser. But when i start a project on mobile, i can also see the font in web. 

 

How can i import the whole font family to Express on web? Why is it possible in the mobile app?

 

Thank you!

Lena

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Community Expert ,
Sep 22, 2023 Sep 22, 2023

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To use custom fonts, the Admin of the education account needs to upload the fonts. When the font is uploaded, the user of the education account can use the fonts in their project.

https://helpx.adobe.com/express/using/custom-fonts.html

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New Here ,
Sep 23, 2023 Sep 23, 2023

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ok thank you...makes no sense though. I can use the font in the mobile app without the Admin. I can use the font also in web with the workaround over the app. So, why so userUNfriendly and don't integrate the upload via the branding tab? Also the teachers want to show the need of a branding...therefor the branding app, isn't it?

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New Here ,
Sep 23, 2023 Sep 23, 2023

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*branding tab...

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New Here ,
Sep 24, 2023 Sep 24, 2023

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It's funny, today i've added the font Alice in the Creative Cloud. It's not available through Adobe Fonts.

This font i can now use in Express and even in the branding tab. So again, why?! 😀

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Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

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Hi @default324508764sf2qd and @Lena32461427cj7b 

 

Sorry to hear about your difficulties. I do see this option myself. This may be related to the type of membership your using. Do you happen to know whether you're using, team, enterprise, educational type account? Also, are you using a paid membership?

Screen Shot 2023-09-26 at 9.55.29 AM.png

Thanks,
Dave

 

 

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New Here ,
Sep 27, 2023 Sep 27, 2023

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Hi Dave, thank you for the answer. 

 

I have packed all the annoying behaviour in my own post here: post 

I can upload fonts in cc and use them in the express branding which are not in the adobe library...like Alice - a google font. Brandon Grotesque, which is in the Adobe Library and i already installed through CC is still not available in the branding options...but useable in the mobile app...and if i start a project in the app and then open it in web, i can use the font, but still not available for branding. 🤯

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Adobe Employee ,
Sep 27, 2023 Sep 27, 2023

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Hi @Lena32461427cj7b,

Thank you for your efforts in providing us with all the details.

I apologize for any confusion. I looked at your account and can see that you have an enterprise account.

In the new Adobe Express platform, font management for enterprise users is handled through administrators for enhanced security and consistency. While the mobile app version may allow direct font uploads, the new Adobe Express focuses a bit more on centralized control. Please contact your organization's administrator with specific font-related needs or questions. They can help ensure your branding requirements are met within the new framework.

If you have other concerns or questions, feel free to ask.

Thank you for your continued support ❤️ in making Adobe Express better.
-Lyn

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New Here ,
Sep 27, 2023 Sep 27, 2023

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Ok thank you...my school is using this enterprise edition, so i have to accept that. For me as a student, the different behaviours still don't make sense. Now i always have to take the workaround, make a project in the app, insert all the fonts and then use it in webversion... 🫣🤯

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New Here ,
Sep 27, 2023 Sep 27, 2023

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Asking my teacher, everytime i need a new font is not very userfriendly 😀

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Adobe Employee ,
Sep 27, 2023 Sep 27, 2023

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Hi @Lena32461427cj7b, I understand your concern. However, the process of asking your teacher or admin for a new font is in place for security reasons. Adobe Express needs to ensure that users have the proper rights and licenses to use and upload fonts to the service. This helps prevent any potential legal issues related to font usage.

In the meantime, you can explore the variety of fonts available within Adobe Express. There are many options to choose from, and you can create custom designs using these fonts without the need for additional uploads. This should provide you with a wide range of choices for your projects.

 

Thank you for understanding.

Lyn

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Adobe Employee ,
Sep 27, 2023 Sep 27, 2023

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Hi @default324508764sf2qd,
I'm sorry to hear you're having trouble uploading custom font files. This shouldn't be happening. I can see you have an Enterprise Admin account. Would you mind confirming if you're still experiencing this issue? Ensuring you are logged in with your Enterprise Admin account is essential, as this account typically has the necessary privileges for uploading fonts. If the problem persists, please provide more details, and we'll do our best to assist you further.

I'm looking forward to hearing from you.

Lyn

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New Here ,
Sep 27, 2023 Sep 27, 2023

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Hi Lyn,

Thanks for the quick response! I just checked and I am now able to upload fonts. No problem any more. 
Thanks!

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New Here ,
Jan 10, 2024 Jan 10, 2024

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Hello i can't upload our personal font as well. Can you help us please ? 

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