Cannot download PDF files

Forum|Forum|2 years ago
January 3, 2024
4 replies
18514 views

I cannot seem to download PDF versions of my project. PNG and JPG are working just fine, but PDF will get to 90% and stop. It never finishes downloading.

L

LaFF61181

Participant

I am also facing the same issue. I have tried everything and I cannot get my project to download as a PDF. Please help!

Amitej S

Community Manager

Hi @LaFF61181, Welcome to our community! Can you please share the troubleshooting steps you've taken that didn't help you? Were you able to export in other file types like PNG, JPG, and MP4? Is it just the PDF version that is showing this error message? Have you tried exporting from any mobile device?

Sometimes, changing the internet connectivity also resolves such errors. Ensure that there isn't any active firewall or VPN.

Do share your observations, we are here to help!

Best!

Amitej

L

LaFF61181

Participant

Hi! I tried using a wired connection, logging out of my VPN, incognito mode in Chrome, using Edge, and I tried clearing my cache and cookies. I even logged out and back in and all that did was make me lose my files. I can download individual pages to PNGs and convert to PDF and combine, but then the file size becomes an issue and compressing makes images look terribe.

I have been using this program for a little over two years and have never run into any issues before and I don't think I'm doing anything differently than normal.

K

kerry_ann

Participant

This issue appears to still exist over a year later? PDF of multiple pages says it downloads in Safari, but doesn't. Individual page PDF attempt hangs at 90% then fails.

Tarun Saini

Community Manager

Hi

@kerry_ann

,

Thanks for reaching out! Could you please share the project URL with me via private message and share the edit access to investigate the issue further? Private messages should be accessible from the envelope in the top right corner. This should be the direct URL- https://adobe.ly/4l9yEVD

Regards,

Tarun

S

sibongile_6118

Participant

I am facing the same problem tried cleaning the cache and cookies it didnt work

D

default345775675vlb0q

Participant

I have been trying to download PDFs through Adobe Express for a couple weeks. At first, every time I would try to download a project as a PDF, the download would get to 90% and then eventually tell me the download failed. I am now getting the error message "Download Failed: A network connection error occurred while downloading your file. Please check your internet connection and try again" despite my internet connection being fine.

Lyn_D

Inspiring

Hi @rsmithflint, Hadassah30854681j0n6 and default345775675vlb0q,

Thank you for your patience and support.

I just came across your thread and would like to know if you still require help, as our engineering team fixed some bugs.

In the meantime, you can clear your browser cache and cookies, ensuring you have installed the latest Browser version using a different browser or in incognito mode.

Please let me know if this is now resolved for you, as I'm here to help and looking forward to hearing from you.

^Lyn