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dennisb95426864
Participant
August 17, 2023
Question

Cannot use express since the update

  • August 17, 2023
  • 2 replies
  • 2070 views

Ever since the update I have not been able to use Adobe Express I keep getting a screen that reads whoo there your brouser is unspupported. I am using the latest version of MS Edge. I NEED HELP

 

I had an online assist and she was unable to help me, Kept asking if I had javascript enabled which I do. All was working good until the update

 

    This topic has been closed for replies.

    2 replies

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    August 17, 2023

    Hi @dennisb95426864,

     

    We're sorry to hear about your difficulties. Could you please let us know which browser you are using? Did you try switching the internet connection to see if that helps? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies.

     

    Please check this link for more info:- https://support.google.com/accounts/answer/32050

    For supported browser , please check this article:- https://helpx.adobe.com/express/system-requirements.html

     

     

    Regards,

    Tarun

     

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    Dennis31737626bmev
    Participant
    August 17, 2023

    I am using MS Edge on Win 10 pro, I tried chrome akso same thing happened. I cleared cach on both computers desktop and laptop and both have the same issue. Both machines meet the adobe stated requirements.

      Neelamk
      Neelamk
      Legend
      December 26, 2023

      That didn't work either. BTW, it does not say unsupported browser, it say "Something went wrong" and "We've encountered a problem. Try refreshing the page or return back to home." with  buttons to cancel or try again.


      Hi @greenie9512534454592cv6k,

       


      We are sorry for the delayed response. Please try using a different browser. Ensure you use one of the following: Edge, Safari, Firefox, and Chrome (and only those 4); also, clear your browser cache. Please let us know if this helps. I recommend sharing a screenshot of the error to investigate further.

       


      We are here to help you. We hope to hear from you soon.

       


      Thank you,

      Neelam



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      dennisb95426864Author
      Participant
      August 17, 2023

      I just spend almost three hours on line with a help person and it ended with a thank you for reporting the problem and they will get back to me, this is day to with the support folks who are NO HELP

        Alexandre Becquet
        Community Expert
        Alexandre BecquetCommunity Expert
        Community Expert
        August 17, 2023

        Hello @dennisb95426864 can you tell us more? version of your Os, version of MS edge and the machine you are riunning on?

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        Dennis31737626bmev
        Participant
        August 17, 2023

        I am running Windows 10 Pro Version 22H2,  MS Edge Version 115.0.1901.203Toshiba c655 I3 Processor ntel(R) Core(TM) i3 CPU M 380 @ 2.53GHz 2.53 GHz, 8gb ram 500gb hdd.  I also tried switching wifi to IPHONE HOT SPOT and it made no difference. I also run a Quad Core Desktop with Same software and Express no longer works. I attached a copy of the error.

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