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Connection establishing Issue with Instagram Business account

Community Beginner ,
Sep 06, 2022 Sep 06, 2022

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I do have a IG and FB business accounts. However, I am not able to conncet only to IG business profile, while I can connect no problem as personal user. I only see this screen. Any Idea what causing it?Снимок экрана 2022-09-06 в 18.08.09.png

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Adobe Employee ,
Sep 09, 2022 Sep 09, 2022

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Hi @roppongi000,

 

I want to notify you that the Instagram 'Creator or Personal Profile' gets linked directly to the content scheduler. However, the user needs to connect an Instagram Business account through a Facebook account, which includes the Instagram and Facebook page; this is a Facebook/Instagram requirement.

 

I'd recommend you check the community link and the articles shared: https://community.adobe.com/t5/adobe-express-discussions/business-instagram-account-won-t-link-to-sc...

 

Let us know if that helps.

 

Thanks,

Amitej

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Explorer ,
Sep 16, 2022 Sep 16, 2022

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no, that's not the problem. Our accounts are working in the business along the pages. This is an issue specifically with instagram authentication in Adobe Express. Please resolve this for subscribers

 

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New Here ,
Sep 16, 2022 Sep 16, 2022

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Prevodi i uvek prevodi na srpski jezik hvala ali sve jezike sveta na Srpski jezik

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Community Beginner ,
Oct 10, 2022 Oct 10, 2022

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has this been solved? it's not possible to connect IG business account. 

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