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SUZY27334249r690
Participant
February 9, 2023
Question

Does anyone facing the same issues with the scheduler?

  • February 9, 2023
  • 7 replies
  • 3352 views

Adobe Express Scheduler hasn't been functioning properly for me for a week. My posts are failing. I was unable to use Adobe Scheduler to update my LinkedIn posts. I repeatedly attempted to clear cache. I explored all of my options. Please, could you help me with this?

    This topic has been closed for replies.

    7 replies

    E
    Eccentric_ninja5C37
    Participant
    October 9, 2024

    I too am having the exact same issues with Adobe Express Scheduler posting, if I am lucky it works and if not I will just need wait and no idea why as this was working great last month?

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    October 10, 2024

    Hi 

    @Eccentric_ninja5C37

    ,

     

    We're sorry to hear about this. Could you please provide a bit more detail about the problem? Are you seeing any error messages when the scheduler fails to post? Have there been any recent changes to your account or settings? 

     

    Also, can you please share the screenshots of the issue you're seeing? Try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference. Also, try clearing the browser's cache and cookies and let us know if that helps.

     

    Regards,

    Tarun

    D
    Denise31978484cy04
    Participant
    July 11, 2024

    I could schedule posts up until the end of July and then ... nothing! The schedule button is greyed out. This is a big problem.

    C
    Cinthia339445636k1l
    Participant
    January 3, 2024

    Still doesnt work right in 2024

     

      S
      Supergonzo
      Participant
      March 5, 2023

      I have been testing a few things. When I removed all hashtags, the post when through as planned. Si Played around and added hashtags at the bottom, and the post went through but without hashtags. Finally, I placed the hashtags within the last paragraph, and the post went through with hashtags.

      But each time I want to add a reference link, the post fails.

      S
      Supergonzo
      Participant
      March 5, 2023

      Found it. You are not allowed to use a blank after #.

      J
      JayeHaleryn
      Participant
      March 2, 2023

      I too am having the exact same issues with Adobe Express Scheduler posting to LinkedIn.  I had 2 posts scheduled and they posted just fine - and now...they are not.  I called support and they said to remove the special characters in my post...like - WHAT??  That didn't make any sense to me, especially after the person I spoke with said the special characters shouldn't cause an issue, but I could give it a try.  When you have hashtags in your post, removing the special characters is not a helpful suggestion.

      Anyway, my colleague (we use their LinkedIn account) investigated on the LI side and said LI is setting up and using their own scheduler now...and I wonder if LI's scheduler and 3rd party schedulers (like Adobe Express) are 'bumping heads' with LI's scheduler??  

      Anyone else have any luck with a fix?  

       

      D
      Damion28s7a
      Participating Frequently
      February 21, 2023

      Not only has adobe not addressed the issue, it has gotten worse. When it does post, it cuts off much of the content. 

        M
        Community Manager
        Manmeet2016Community Manager
        Community Manager
        February 9, 2023

        Hi Suzy, 

         

        This should be working fine. Let us share a workaround with you and we will also investigate it further at our end. Just check if you have your account active as connections to social media accounts expire after 60 days. If it is expired, select Schedule > Add New and then select Refresh next to each account to reconnect. Please see if this helps. 

         

        Thanks

        Manmeet

        S
        SUZY27334249r690Author
        Participant
        February 9, 2023

        Hi,

         

        Thanks for replying. I tried all those. Its still not working. Help me please!

         

        Thank you,

        M
        Community Manager
        Manmeet2016Community Manager
        Community Manager
        February 9, 2023

        Hi Suzy, 

         

        Please check if this helps:

         

        - Go to LinkedIn and click on your profile. Then select 'Settings and Privacy.

        - If you could then go to 'Data Privacy' followed by 'Other applications' on the left-hand side and then 'Permitted Services' on the right-hand side.

        - This should display a list of connected apps. Within this list, you need to find Adobe Express and click 'remove.'

        - Go back into Adobe Express and disconnect all of your LinkedIn accounts.

        - Begin the process of reconnecting each profile as normal.

         

        Please write back with any observations. 

         

        Thanks

        Manmeet

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

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