Download only gets to 90% and freezes ??

Forum|Forum|5 months ago
August 5, 2025
1 reply
185 views

Hi, I've just subscribed..

trying to download but it's only getting to 90% then stops. I've tried shutting down app multiple times, t turned iPhone off and back on.

Very frustrating

M

mahmoud_5524

Community Manager

Hi @Sarah_79

Welcome to our community! Sorry you’re experiencing downloads freezing at 90% in Adobe Express—that’s frustrating.

Please try switching your internet connection between Wi-Fi and mobile data, ensure the app is updated to the latest version, consider reinstalling Adobe Express, and sign out and back in. Also, check that your device has enough free storage space.

If the issue continues, please share your iPhone model and iOS version and your Adobe ID so I can assist you further.

Thank you for your patience!

^MM

K

kennethg82708317

Participating Frequently

so, that is the best you can do, make sure you have a strong wifi connection? This problem is pervasive and this advice is insulting.

M

mahmoud_5524

Community Manager

Hi @kennethg82708317,

Sorry about the frustration — we know how critical it is to download your work smoothly. Please share your project link and confirm the Adobe ID you used to subscribe so we can check on our end.

In the meantime, try exporting via the desktop web version or using a private browser window, as this can bypass temporary sync issues.

^MM

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