download??

[default34250442gjloqt]

where the heck did download go, a thumbnail isn't very useful if I can't download it

[Amitej S]

Hi @default34250442gjloqt, Our team has been working on the issue. Can you check if it is fixed for you? 

[Goddess#13]

I'm experiencing this same issue and as of 11:13 pm EST 12/14/2023 it still isn't working for me. Even when I go into my libraries and click on download, it'll just send me back to the editing page whe the download button is still missing. 

[Amitej S]

Hey @Goddess#13,

If you're still having trouble with this issue, then please share the console/network logs with us.

Please refer: https://support.panopto.com/s/article/How-to-Capture-Network-Logs-from-Chrome-Web-Browser#:~:text=In...

to see how to access console/network logs. 

I'll reach out to you via DM, and you can share the log files there. 

Thanks!