Error code - adobe express

[Terrie31732693lxgh]

I keep getting this error code everytime i try to edit something on adobe express - how do i fix it?

 

[anubhav_r]

We are looking into this issue Terrie.

Sorry for the inconvenience.

--Anubhav

[Razvan25349638vdfu]

Hi Terrie, really sorry for the inconvenience caused.

In order to provide a faster fix, would it be possible to share with us the script, the font and maybe the text that you have used ?

Many thanks in advance.

[Dario Welco]

Hello, I've ancountered the same problem and I'm not able to use the app in these days.

Any update on the fix?

Thanks!!

Dario

[Razvan25349638vdfu]

Hi Dario,

Sorry for the problem caused, we are currently trying to solve the problem.

To make sure that we are solving the same issue: What script and font have you used ? What is the text that you inserted in the text box ?
Many thanks for your answer and sorry again for the inconvenience caused.

Razvan

[Dario Welco]

In my case I can't even start the application, this address goes into error:
https://new.express.adobe.com/

Thanks.

Dario

[Razvan25349638vdfu]

Hi Dario, could you provide us a screenshot of your error ?

Many thanks in advance.

[Dario Welco]

Sorry for late reply. The screenshot did not added any tech info BUT....today the app seems to work fine.

Is there something I can do for you?

Dario

[Dario Welco]

Hello!

Today I still have the same error. I attach the screenshot with console.

D

[Neelamk]

Hi @Dario Welco,

We are sorry for your difficulties. Does this error occur while launching the application or using any Adobe Express features? Please try using a different browser, such as Google Chrome, Microsoft Edge, or Safari (on Mac). Try clearing the cache/cookies of the browser you are working on.

Please let me know how it goes with additional information.

Thank you,

Neelam

[Dario Welco]

Hello Neelam and thanks for reply!

This error occurs while launching the application. I tryed 3 browsers and I cleared the cache but nothing happens and no error code is reported.

At the moment I am blocked by this issue. Any other ideas?

D

[Dario Welco]

I understand this is a beta, but sadly I find myself converting my Adobe Express designs in photoshop local files so I can work on it...

D

[Neelamk]

Hi Dario,

Thank you for the information. Have you tried signing out and signing in back to the account? Try rebooting your system; please check if firewalls are blocking the site.

I understand your frustration. We will help you to get a resolution.

Thank you,

Neelam

[Dario Welco]

Hello Neelamk,

I tried again today to signout and signin, but still can't access the app. It's a lot of days off. This is becoming a real problem for my workflow...

Dario

[Tarun Saini]

Hi there,

We're sorry to hear about this. Could you please let us know if you're trying to open a document that has been shared with you or an existing document that you had created earlier & now trying to edit again?

We're here to help, just need some info.

Regards,

Tarun

[Dario Welco]

Hello Tarun, I simply want to open the main page:

https://new.express.adobe.com

but I can't access it at all.

The service is not available for almost two weeks!

Dario

[User9464892434647343]

Try using the app from Microsoft Store. I was having the same problem (and still do), and the app seems to work for now. Seriously switching to another service once my subscription to Express is over.

[Dario Welco]

Thanks for the reply...it's crazy, I installed the app from the microsoft store as you suggested BUT THE APP PRESENTS THE SAME PROBELM. It does not start. It's becoming to be absurd...Am I the only one to experience the problem?

Dario

[Neelamk]

Hi Dario,

We are sorry for your difficulties. Please help us to know the device details in which you tried accessing Adobe Express. Would you mind sharing a screenshot or a screen recording of what happens when you launch the application to investigate further?

We are here to help you.

Thank you,

Neelam

[Dario Welco]

Hello Neelam,

I already attached a screenshot, but there is not much to say about that. I click the link of the app and it does not start. How can I find other debug info for you?

Dario

[Dario Welco]

I can add this screenshot from the console, it's full of errors:

[Dario Welco]

I also attach the complete console log.

Dario

[Abhi-G]

Hi @Dario Welco 

Do you perhaps have a firewall setting or adblocker interfering with network access to one of these endpoints: https://helpx.adobe.com/enterprise/kb/network-endpoints.html?

If so, could you try temporarily relaxing those settings and check again?

Thanks,

Abhi G

[Dario Welco]

I did not try to relax the settings but the crash is happening without doing nothing different, from one day to another, the same descripted by @Riccardo Imperiosi 

D

[Abhi.G @ ADBE]

Hi @Dario Welco 

The reason I has asked you about network settings was that the scrrenshot you attached shows an "access denied" network error when accessing adobe.io. Are you able to access other adobe web pages correctly while signed in? For example, https://assets.adobe.com/cloud-documents?

Abhi G