Error in Logo Maker in Adobe Express

[karolmkow]

Hi,

I have Adobe CC subscription and I've recently started using Adobe Express and its Logo Maker. However, whenever I'd like to download or customize the logo, I'm stuck with such error. I'm logged in Adobe, got no idea what to do. 

Will be grateful for help 

[Lyn_D]

Hi @karolmkow,

Thank you for reaching out, and we're sorry to hear you're having difficulties using the Adobe Express Logo Maker.

Please try the following troubleshooting steps:

Try clearing the browser's cache and cookies.

You may also try using a different browser or accessing it in incognito or private mode to see if that helps.

If the above steps don't help, you can also try resetting your browser.

If you've already tried all the troubleshooting steps above, we would require further information:

Name and Model of the device you are accessing Adobe Express with.

OS version of the device.

The browser's most recent version

The name of the template you are trying to use.

We also need a walk-through video of the steps you're taking to better understand what is going on and for us to recreate your issue. 

Please send your video via DM.

I hope that the troubleshooting step above will resolve your issue. If it does, kindly remember to "Like" and mark the response as the "Correct Answer" to help other community members who might stumble across the same issue locate the answer faster. 

Many thanks

~Lyn 🙂

[karolmkow]

Hi @Lyn_D 

Thank you for your reply. I followed your troubleshooting but the problem wasn't solved. I sent you video with the error. I'll be very grateful for your help.

Thank you 

[Lyn_D]

Hi @karolmkow,

Thank you for taking the time to reply, and we're sorry that the issue did not resolve after completing all the troubleshooting steps.

The video was helpful. However, I've tested this and could not replicate any error.

Kindly provide us with the below information:

Please run a speedtest from this link, and provide us with the result.

Name and Model of the device you are accessing Adobe Express with.

OS version of the device.

The browser's most recent version

I'm looking forward to hearing from you.

Many thanks,

~Lyn 🙂

[karolmkow]

Hi @Lyn_D 

Thank you for your reply and helping in solving this frustrating problem.

I made the test and I'm attatching the result.

I'm using Safari Version 16.2

MacBook Pro 16' 2019

macOs Ventura 13.2

Thank you

[karolmkow]

I forgot about speedtest result