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Error: Publish API Response: 500 Internal Server Error : Adobe Express Webpage

Forum|Forum|2 years ago
June 27, 2023
9 replies
4045 views

I am trying to publish a webpage that I created in Adobe Express but keep getting this error message. I click Share, Publish to Web and Create Link. It says it is Publishing for a few seconds and gives me the error message. Any ideas?

Y

Yash_Agarwal

Adobe Employee

Hi @StevenBayless,

If you are getting Internal Error 500 Error please try to change the Webpage Theme to maybe a adobe express theme or custom. Then you should be able to publish it again.

Regards,
Yash

YashuKun

S

StevenBaylessAuthor

New Participant

Thank you for the response, Yash. But I finally figured it out. It is because I am using an enterpirse account and the ability to publish is blocked by my institution.

Y

Yash_Agarwal

Adobe Employee

Hi @StevenBayless ,

You are most welcome.

Regards,
Yash

YashuKun

M

MartinToth Ltd

New Participant

I'm having the same problem in adobe express. I get an error : Publish API Tesponse: 500 Internal Server error.
what can I do?

S

StevenBaylessAuthor

New Participant

Hello Martin,

If you are using an enterprise license to access Adobe products, I would suggest you contact your IT department to find out who administers your accounts. I was unable to make any headway with this and still have limited use of Express. I was told that the restrictions might be lifted in the future.

Tarun Saini

Community Manager

Hi

@MartinToth Ltd

Welcome to the community! Are you still encountering this error? If so, can you please let us know which platform you are getting it on? Is it on the desktop web or mobile? What troubleshooting steps did you follow?

We're here to help, just need some info.

Regards,

Tarun

L

lucas_7873

New Participant

Since yesterday I'm not able to use Adobe express or access my admin panel to set my application

Keeps showing this error and admin panel looks like this:

I already emptied my cache , tried different browsers and the error persists. Anyone else getting those errors?

Tarun Saini

Community Manager

Hi @lucas_7873,

Thanks for reaching out. Could you check if you have something like an ad-blocker or strict firewall settings blocking access to required network endpoints: https://helpx.adobe.com/enterprise/kb/network-endpoints.html?

Also, if you could post your browser console logs, that would help. If you are unsure how to collect browser logs, you can use resources such as

Chrome: https://support.digitalsamba.com/knowledge/google-chrome-browser-logs

Windows Edge: https://support.digitalsamba.com/knowledge/microsoft-edge-browser-logs

Regards,

Tarun

D

default38390696zk5qbz

New Participant

I get an API 500 internal server error when trying to publish or re-publish a web page in New Adobe express. Request URL: https://hz-gneiss.adobe.io/webpages/urn:aaid:sc:US:305bd019-1d31-493a-adfc-2c9da7ffa6d5 Request Method: POST Status Code: 500 Internal Server Error Remote Address: 18.207.85.246:443 Referrer Policy: strict-origin-when-cross-origin Response Headers Raw Request Headers Raw

Michelle Chocolita

Adobe Expert

Hi, I had this error too today, for me it helped to refresh the page and try again.

Have you tried refreshing, or logging out and clearing cache?

M

Maree15C3

New Participant

I am trying to publish a webpage that I created in Adobe Express but keep getting this error message "Publish API response: 500 internal server error". I click Share, Publish to Web and Create Link. It says it is Publishing for a few seconds and gives me the error message. Any ideas? Thanks

kglad

Adobe Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

D

default7ir86c76idrb

New Participant

I am having the same problem today with an Express page. Any ideas on how to problem solve?

Manu24753827wh0w

New Participant

Ayuda! Estoy tratando de publicar un proyecto de pagina web pero no me permite publicar, me marca un error, el de la imagen adjunta, esto es un error de sistema?

S

StevenBaylessAuthor

New Participant

I found out why it wasn't working for me. The learning institution I am employed by has put restrictions on sharing links from outside sources. I discovered I was unable to publish my project because of these restrictions. Unfortunate because we buy into the Adobe ecosystem yet can't use some of their applications. Adobe Express is great and has features I have not found in other programs.