Error

[Gabriel22243750p4s5]

after the update, I can't open any of my projects, it gives an error and I can't move, nor open the project

[Saquib.Iqbal]

Hi Gabriel,

We're sorry to hear that you've run into this issue!

Would you be able to clear cache or try again with the incognito/private mode on the browser you are using?

Let us know if this helps.

Thanks,
Saquib

[Gabriel22243750p4s5]

I'm Brazilian, so the error is in Portuguese, but this is what appears

[Saquib.Iqbal]

Thanks for sharing the screenshot.

Did you try the above-mentioned steps? Let us know if that works, otherwise, we will dive deeper.

Thanks,

Saquib

[Gabriel22243750p4s5]

I clean cache, but don´t worked

[stephenc64134735]

Hello,

I encountered the same problem this morning on my desktop. I then opened my Adobe Spark/CCExpress on my mobile without issue. I did some edits, saved them and then returned to my desktop and opened the project without issue (and all the mobile edits were synched). 

Hopefully this will help others.

Stephen

[Gabriel22243750p4s5]

thank you!!!!!!!!!!!!!!

[Saquib.Iqbal]

@stephenc64134735 Thanks for helping @Gabriel22243750p4s5 with this. @Gabriel22243750p4s5 Were you able to resolve your issue? Please let us know.

Thanks,

Saquib

[stephenc64134735 · Accepted solution]

The web/desktop platform seems to be working fine now ... after actively using my mobile app

[Nevil22256961s8y4]

I had the same problem - I could sign in and open my express.adobe homepage, and see all my projects but I couldn't open the projects to edit them. I kept getting a 'Bad connection' error message. Opening in incognito mode worked. And clearing cache worked.