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Error

New Here ,
Dec 14, 2021 Dec 14, 2021

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after the update, I can't open any of my projects, it gives an error and I can't move, nor open the project

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Problem or error

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Hi Gabriel,

 

We're sorry to hear that you've run into this issue!

 

Would you be able to clear cache or try again with the incognito/private mode on the browser you are using?

 

Let us know if this helps.

 

Thanks,
Saquib

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New Here ,
Dec 14, 2021 Dec 14, 2021

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I'm Brazilian, so the error is in Portuguese, but this is what appears

 

 

 

2021-12-14.png

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Thanks for sharing the screenshot.

 

Did you try the above-mentioned steps? Let us know if that works, otherwise, we will dive deeper.

 

Thanks,

Saquib

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New Here ,
Dec 14, 2021 Dec 14, 2021

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I clean cache, but don´t worked

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New Here ,
Dec 14, 2021 Dec 14, 2021

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Hello,

I encountered the same problem this morning on my desktop. I then opened my Adobe Spark/CCExpress on my mobile without issue. I did some edits, saved them and then returned to my desktop and opened the project without issue (and all the mobile edits were synched). 

Hopefully this will help others.

Stephen

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New Here ,
Dec 14, 2021 Dec 14, 2021

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thank you!!!!!!!!!!!!!!

 

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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@stephenc64134735 Thanks for helping @Gabriel22243750p4s5 with this. @Gabriel22243750p4s5 Were you able to resolve your issue? Please let us know.

 

Thanks,

Saquib

 

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New Here ,
Dec 14, 2021 Dec 14, 2021

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The web/desktop platform seems to be working fine now ... after actively using my mobile app

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New Here ,
Dec 14, 2021 Dec 14, 2021

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I had the same problem - I could sign in and open my express.adobe homepage, and see all my projects but I couldn't open the projects to edit them. I kept getting a 'Bad connection' error message. Opening in incognito mode worked. And clearing cache worked.

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