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Error

New Here ,
Dec 14, 2021 Dec 14, 2021

after the update, I can't open any of my projects, it gives an error and I can't move, nor open the project

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correct answers 1 Correct answer

Community Beginner , Dec 14, 2021 Dec 14, 2021

The web/desktop platform seems to be working fine now ... after actively using my mobile app

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

Hi Gabriel,

 

We're sorry to hear that you've run into this issue!

 

Would you be able to clear cache or try again with the incognito/private mode on the browser you are using?

 

Let us know if this helps.

 

Thanks,
Saquib

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New Here ,
Dec 14, 2021 Dec 14, 2021

I'm Brazilian, so the error is in Portuguese, but this is what appears

 

 

 

2021-12-14.png

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

Thanks for sharing the screenshot.

 

Did you try the above-mentioned steps? Let us know if that works, otherwise, we will dive deeper.

 

Thanks,

Saquib

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New Here ,
Dec 14, 2021 Dec 14, 2021

I clean cache, but don´t worked

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Community Beginner ,
Dec 14, 2021 Dec 14, 2021

Hello,

I encountered the same problem this morning on my desktop. I then opened my Adobe Spark/CCExpress on my mobile without issue. I did some edits, saved them and then returned to my desktop and opened the project without issue (and all the mobile edits were synched). 

Hopefully this will help others.

Stephen

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New Here ,
Dec 14, 2021 Dec 14, 2021

thank you!!!!!!!!!!!!!!

 

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

@stephenc64134735 Thanks for helping @Gabriel22243750p4s5 with this. @Gabriel22243750p4s5 Were you able to resolve your issue? Please let us know.

 

Thanks,

Saquib

 

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Community Beginner ,
Dec 14, 2021 Dec 14, 2021

The web/desktop platform seems to be working fine now ... after actively using my mobile app

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New Here ,
Dec 14, 2021 Dec 14, 2021
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I had the same problem - I could sign in and open my express.adobe homepage, and see all my projects but I couldn't open the projects to edit them. I kept getting a 'Bad connection' error message. Opening in incognito mode worked. And clearing cache worked.

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