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Loren Curlygirl
Participating Frequently
April 24, 2023
Question

Every post states it's failed. But it hasn't.

  • April 24, 2023
  • 4 replies
  • 1203 views

On every single post I schedule now, it tells me it's failed. But it hasn't. I can see the posts clearly (instagram). Why is this? Is it a glitch? Will it be fixed?

 

It is working, it's just annoying as I have to keep checking.

    This topic has been closed for replies.

    4 replies

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    defaulth2tqke9s2v16
    New Participant
    May 8, 2023

    This also happened to me! The post says it failed however it did not. It was successfully posted however the hastags did not carry across. 

    Lyn_D
    Lyn_D
    Inspiring
    May 23, 2023

    Dear All ( @Loren Curlygirl, @elevensgirl, @defaulth2tqke9s2v16) ,

     

    Thank you for being patient, and apologies for the delay in responding.

    Rest assured that we have escalated the issue to our engineering team, who are urgently investigating and working on resolving this as soon as possible.

    While we cannot provide an exact timeframe for the resolution, please know that we are fully committed to resolving this issue as quickly as possible.

     

    We will let you know as soon as a fix is live.

     

    Thanks again for your understanding and patience. Please don't hesitate to reach out if you have further questions or need assistance. We appreciate your support.

     

    Many Thanks,
    Lyn 🙂

      L
      Loren CurlygirlAuthor
      Participating Frequently
      May 4, 2023

      Hi. This keeps happening. Here's yet another ID.

      https://schedule.adobe.com/calendar/418ff61d-dab2-478d-ac81-4bb6f7fbc510/post/cc7a39e1-4803-478d-900a-1a041ad4c972

      It's incredibly frustrating. Any response?

      E
      elevensgirl
      Participating Frequently
      April 26, 2023

      This happened to me too!

      E
      elevensgirl
      Participating Frequently
      May 8, 2023

      More than 50% of the time the schedule tells me that the post to Instagram has failed. However, it hasn't. That said, the first comment with hashtags HAS failed. 

      It's been happening for weeks. When are you going to make this service reliable?

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      April 25, 2023

      Hi @Loren, 

      Welcome to the Adobe Express Community!!

       

      I tried replicating this, but it worked fine for me. Would you mind sharing a screenshot or a screen recording of the error and the workflow? 

      Ensure that you have stable internet connectivity.

      Also, share the post ID of any project that gets published but throws a 'failed to post/via a DM.

       

      Thanks,

      Amitej

       

      L
      Loren CurlygirlAuthor
      Participating Frequently
      April 26, 2023

      Thanks for your response. Of course, now that I've raised the issue, it's been fine! Typical. I had a scheduled post successfully publish (they were publishing anyway) but no error message. Wierd. I'll keep an eye on it and if it happens again, I'll check the situation at the time and take note of the ID etc. Thanks.

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