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Export Not the Same as Preview

New Here ,
Jul 22, 2022 Jul 22, 2022

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I'm trying to export a completed product which is just some text, with an image overlayed on it using the screen blend mode. 

 

However, when exporting it seems like it doesn't do the blend mode and just exports with the image on top. 

 

I've attached images of what it should look like and what the export comes out as. 

 

This happens on both the android app and web app. Strangely, exporting to PDF works, but exporting to any type of image throws up this error. 

 

Does anyone know a workaround?

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Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

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Hi there, 

 

Thanks for reaching out & for the detailed info. This shouldn't be happening. 

I tried to replicate this on my end by following your workflow, and it works fine on both webapp & Android.

 

Would you mind trying after clearing cache/cookies or working on a different or incognito/private browser mode to check if that makes any difference?

Also, for the Android device, ensure that the Adobe Express app and the android device are updated to their latest versions.

 

Until we investigate this issue, as a workaround, you can try downloading that project as a PDF, then use the 'Convert from PDF' Quick actions to get it back in JPG or PNG format as required.

 

Let us know if this helps.

 

Regards,

Amitej

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New Here ,
Jul 26, 2022 Jul 26, 2022

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Hi Amitej,

 

Thanks for your message.

I've tried clearing cookies on browser and the cache on the app and still have the same problem. This is across my phone and chrome book. 

 

All devices and apps are up to date. 

 

Unfortunately, the workaround suggested does not work for me as I need a transparent background for this project. 

 

I tested with a new project and was able to replicate the issue on my side using the following steps. 

 

  • Start new project with a white background
  • Add text
  • Add image as a layer on top of text and change the blend mode to screen. 
  • Export. 

 

I've also checked some old projects which I had exported previously and they now show the same issue. 

 

Thanks

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Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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Hi,

Thanks for the additional info.

Could you provide us with the device details for both Chromebook and mobile (device make/model, OS version)?

 

And as for the workaround, you may add one more step after 'Converting from PDF' Quick actions, use the 'Remove Background Quick Action' to get a transparent background image.

 

We apologise for the inconvenience & appreciate your patience. 

 

Regards

Amitej

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New Here ,
Aug 06, 2022 Aug 06, 2022

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Hi Amitej,

 

Samsung A53 - Android 12 - Oneui 4.1

 

HP Chromebook 14 (most up to date version of chrome OS). 

 

Also having the same issue on my desktop. Windows 11, chrome version 103.0.5060.134.

 

I've noted that JPG export on the web version works as well as the PDF version, so the issue seems exclusive to the png exports. 

 

Unfortunately, your workaround doesn't work as the remove background doesn't remove the white spaces in the text which I also want to be transparent. 

 

Thanks,

 

Alex

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New Here ,
Nov 16, 2022 Nov 16, 2022

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LATEST

Evening, 

 

This issue is still present and unresolved. 

 

Any news regarding a fix.

 

Thanks,

 

Alex

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