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Express crash all time "Ops we ran into problem"

Community Beginner ,
Apr 23, 2023 Apr 23, 2023

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Why My Express crash?

what can I do to FIX it ? 

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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Hi @ornah,

 

This sounds frustrating!

 

Since when are you having this issue? Does it crash when you follow a specific workflow, or does it occur randomly? 

I'd recommend you try after clearing the cache/cookies of the browser or working on a different one. You can also try working on private/incognito browsing mode.

Let us know if you still encounter this.

 

Best,

Amitej

 

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Community Beginner ,
Apr 26, 2023 Apr 26, 2023

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i am having similar issues! 

 

i just tried incognito browser and i am STILL getting this message: 
Screenshot 2023-04-26 at 20.51.40.png

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Community Beginner ,
Apr 26, 2023 Apr 26, 2023

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and i also tried working on another browser, but nothing!

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Adobe Employee ,
May 04, 2023 May 04, 2023

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Hi @ema.k & @ornah, 
I'd like you to know that there was an outage that may have been the root of these problems, but our team handled it, and it is now fixed. 
You can check it out right here.

Let us know if you are still experiencing any issues with Adobe Express.

 

~Amitej

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Community Beginner ,
May 04, 2023 May 04, 2023

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Thank U very much. The Apps is OK now.

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Community Expert ,
May 04, 2023 May 04, 2023

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I have that same problem sometimes, but mostly I encountered it when I have slow internet connection or my laptop is processing slow. You can restart the webpage or application when you encounter that problem again - that works for me. 

Hope that it can help you!

- Julius

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