Express fails to load or create project - is it CORS issues?
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What is the best way to report a bug/issue with Adobe Express.
Today it has failed to load. Failed to load in Chrome/FF and the Chrome app. Restarted machine, cleared cache, uesd a private tab etc. It loads (so I see inital screen, list of projects etc) then as soon as I go to create a new project or load one - nothing. Lots of cross domain errors in console and requests getting a 499/400 or blocked response status.
I've also paused my AV while clearing cache, then reloading to see if it was getting in the way. Same results.
If I follow the link in Adobe community to submit a bug report, it bring me to a page for suggestions and no way (that I can see) to submit a report.
Any suggestion on how to resolve or submit issue?
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Toggling FF protection settings off will allow the projects to load.
Not sure why at the moment, but that is what I've found.
So a partial answer.
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I posted a question here - https://community.adobe.com/t5/adobe-express-discussions/express-fails-to-load-or-create-project-is-...
as my Adobe Expres was failing to load any projects. The intial screen would load, then after you'd try to either create a new project or load an existing one it would do nothing other than load a blank screen, with blank buttons etc.
Clearing cache, signing out, wiping service worker etc nothing worked. Private tab, no joy either.
I did get it to work in Chrome incognito so I initally thought it was some kind of cache issue. But in the end it was the failure to load tracking requests.
Firefox is blocking requests to Facebook and also New Relic. Only by turning this protection off will the projects load in FF. Turn the protection on again, and then it fails once more.
I have a windows 10 machine, the app in question is express.adobe.com/
Using FF version 112.0.2 (64-bit) (but it also fails on a normal Chrome tab as well)
Should also point out that I think the request in question which is blocking proects from opening is - https://js-agent.newrelic.com/nr-spa-1212.min.js (this is blocked by duck duck go privacy)
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these are user-to-user forums.
for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html
for others, use https://www.adobe.com/products/wishform.html
but i didn't see anything for adobe express, so i think posting in this forum is the best you can do. i will try to flag an adobe employee (@David__B) to see if they can help.
<moved from cc desktop bugs>
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Thanks, I've been failing to find any reasonable way to submit a bug for Express. At one point I was talking (via chat) to someone, then hey this isn't my area of knowledge. Wait while I transfer you... then nothing.
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What on earth are you doing with Express. Since I first looked at what was being blocked (just Facebook and New Relic), 2 or 3 hours later there is now 10 advertising endpoints being blocked and 3 analyics end points.
How much tracking and selling of our data do you need?
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This is in Dutch, but it says "Something went wrong......"

