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Failed to license one or more images

New Here ,
Dec 14, 2021 Dec 14, 2021

I just subsciribed to the monthly plan of $9.99 a month to gain access to the Adobe Stock Photos. It was my understanding that if you subscribed you would have access.

 

When trying to create a project and I go to select a photo from the Adobe Stock, one with a crown on it, I get a prompt that says, "Uh Oh failed to license one or more images." I attached a picture of it.

 

Can anyone help me out here? Not sure what I am doing wrong. Thanks! 

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correct answers 1 Correct answer

Adobe Employee , Dec 16, 2021 Dec 16, 2021

Hi there,

 

Sorry for the trouble. That's not right. Have you tried reinstalling the app? If that doesn't fix the issue, please let us know, we are here to help.

 

Thanks,

Saquib

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Community Beginner ,
Sep 24, 2023 Sep 24, 2023

It's ridiculous this hasn't been fixed yet. I've been a paid subscriber $60 a month for the full suite for over 15 years and this is completely unacceptable. I'm exploring new options with competitors. What suites have others found that are comparable or better? Share why they're comparable, better or easier to use.

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Community Beginner ,
Sep 24, 2023 Sep 24, 2023

It's been at least two days...

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Community Beginner ,
Sep 24, 2023 Sep 24, 2023

Support is closed on the weekend hence why they're saying 24-48 hours. They're not working on this until Monday!

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New Here ,
Sep 24, 2023 Sep 24, 2023

I have the same issue, I can't download any free images from Adobe Stock in Adobe Express.

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New Here ,
Sep 24, 2023 Sep 24, 2023

Canva has a free trial. Do a Google search for the best deal. I found a 45 day trial. 

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New Here ,
Sep 24, 2023 Sep 24, 2023

Same issue here!  Something broke on one of your systems @adobe

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New Here ,
Sep 24, 2023 Sep 24, 2023

I've been getting the same thing 

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

IMG_4493.png

IMG_4494.png

My Adobe CC Express Design isn't loading my projects! And my signature is not being shown on the main menu. I have many projects to finish. And it's bringing me troubles. The licensing problems started around 3:00pm o'clock and the projects just stopped to synchronize. 

I really need help! 

Ivanes Guz
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Community Expert ,
Sep 24, 2023 Sep 24, 2023

There seem to be an issue at the moment as many people experience it, Please see this thread
https://community.adobe.com/t5/adobe-express-bugs/failed-to-license-one-or-more-images/idi-p/1259412...

If you need your question to be added there, let me know and I'll transfer your question to this thread...
If the developpers come to a fix (which will be hopefully very soon) they're more likely to update the main thread.

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Community Beginner ,
Sep 24, 2023 Sep 24, 2023

Sure I would like to contribute to this thread! But my biggest problem, is that all my projects just disappeared:(

Ivanes Guz
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Adobe Employee ,
Sep 25, 2023 Sep 25, 2023

Are people still encountering this issue? I tested myself but wasn't able to recreate the issue. I tested both from a computer and my iPhone. I think there was some kind of issue with the stock service over the weekend but the issue is resolved now.

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Community Beginner ,
Sep 25, 2023 Sep 25, 2023
It’s fixed for me now! I just used an image this morning in a social media
post with no issues. Yay!
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Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

Thanks for following up @Melissa32483059iifv good to hear it's working now!

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Community Beginner ,
Sep 26, 2023 Sep 26, 2023
I also believe the problem is resolved. My app is up and running well.
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Adobe Employee ,
Sep 27, 2023 Sep 27, 2023
LATEST

Thanks @cimafish2 

 

Good to hear it's working. Thanks for following up!

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