Files missing / Adobe Express Beta

[sarah5280]

I don't remember what the prior express app in the Creative Cloud was called (perhaps it was just 'Adobe Express' without the word 'Beta'?) but with the arrival of the new 'Adobe Express Beta' I cannot find my roughly 100 design files from the previous express app. Please help.

[Amitej S · Accepted solution]

Hi @Sarah 

Welcome to Adobe Express Community!!

The projects created with non-Beta Adobe Express can be accessed at express.adobe.com with the same Account ID you used. You'd find all your projects there.

And

The projects created in the BETA app will be available only at new.express.adobe.com/

Also, I'd like to inform you that Adobe Express BETA projects differ from those in Adobe Express(non-Beta). And currently, it is still not possible to move projects between the two versions, but that feature will be available soon.

Let us know if this helps!

Best,

Amitej

[torchcore]

I wish to start using Adobe Express with one of my clients.

I cannot seem to access the original Adobe Express app, I can only get to the Beta version which is not what I am after as I need to share files with my client.

Can you trell me how to get the original app.

I am using a mac

[Amitej S]

Hey @torchcore,

The Adobe Express Non-Beta (original) app is accessible at  express.adobe.com 

&

The BETA app is accessible at new.express.adobe.com/

Hope this helps!

[RachelHOSMH]

both links default to the new.adobe.com and it is not working. Just get an error. There is clearly an issue with the new update adobe has rolled out and is cutting users off from their files and the program.

[leannh46752346]

I can no longer access Express at all...not even the non-beta.

[RachelHOSMH]

Both links DO NOT WORK. Errors are provided on both. We've provided the error messages and can't access our own files. Companies are paying for this subscription and not able to access everything. This is not ok, we have projects and business to do with no proper response from Adobe. There is very clearly an issue with your online component. I was able to get on my phone but can't do everything i need to and shouldn't have to go to other sources. 

I have tried on an off my networks with no success. All troubleshooting you have provided does not work. Had the site checked for being blocked by our fire wall and it was not. Checked with fortiguard to ensure it's labelled as an online application. What else do you want users to do? FIX IT PLEASE!

[raelleg37852818]

I have exactly the same problem. I can access Adobe Express Beta, but all of my files are still on the old Adobe Express which I am unable to access. I just receive an error message saying refresh to login, but it never works. Have tried different internet connections, Chrome and Safari, the iPhone App, clearing cache and incognito mode. Nothing works. You'd think a company like Adobe would be able to weed out these issues before going live with the product. Absolutely ridiculous.

[droom313537716gfk]

I just receive an error message saying refresh to login, but it never works. 

[Jackie25120066krq9]

Same!!  Super frustrating!

[julestog1]

Definitely not working for me!  Adobe has really dropped the ball on this!

[WillyNilly69]

Once Adobe Express works again or the fix is found can someone please let me know... I'm currently going to be late for deadlines if this service isn't restored soon.

[Jackie25120066krq9]

I cannot find the files I have been working on before the switch was made to Adobe Express.  How do I revert from Beta back to the version before?  I have logged in to express.Adobe.com and it immediately switches to Beta.  I have a ton of files that I have lost access to.  

[jenniferd66317051]

I have also lost all of my work. Is there any way to get all of our project back?  Not a single link works either, its like the files are no longer there? I tried going to the old version and have had no luck.

[Renee28692996tuhl]

I also have lost all of my files from using the legacy Adobe Express (Spark?) 2020-September of 2022. Please assist or forward my request.

Thanks.

Renee

[Renee28692996tuhl]

[Renee28692996tuhl]

This is just one series of many over the years. So sad I've lost all the files.

Renee

[Renee28692996tuhl]

My old email address was   [email removed as per forum guidelines — this is a public forum]

Thanks.

Renee Mims

[Erika30380182angv]

Thanks, Renee. Can you confirm that you have tried navigating to desktop and/or mobile and cannot find any of your files there?

[Erika30380182angv]

Hi Jennifer, 

I'm sorry you are experiencing this. Can you provide screenshots of what you're experiencing along with your account email? I'll do my best to assist you. All of your files should be accessible in the new version of express. Thank you! 

[Megan22658813uiie]

I am also unable to access the (prior) version, even using direct links or trying to launch from Adobe Creative Cloud. We had web pages that are published and need editing and without warnign I am now unable to access. Yesterday I was creating in the prior version just fine, today there is a major roadblock and I have to recreate the whole project in Beta. Very frustrating.

[Erika30380182angv]

Hi Megan, 

I'm sorry for the frustrating experience. Are you able to find your web pages in the new version of express? All of your web pages should have been migrated over. Please provide screenshots and I'll do my best to assist. Thank you! 

[vtanzi]

I also cannot open a large project I was working on.  All of my other Adobe Express Pages moved to the New Version but I am missing one critical project.  Can you help?

[Megan22658813uiie]

Hello! I was able to find my previous projects, but all other links or suggested worflows did not get me where I needed to find my projects. At this time, it appears each (prior) project must be opened individually to have any access at all. It would be great if there was an automatic transfer of the dozens of projects already organized into folders in the prior version.

[HAL9000_2023]

This needs scalating. It is a serious issue. Can someone from adobe take ownership and provide a solution to access the projects in "old" Adobe Express?

I have a website that needs editing, wedding invitation with all invitations rolled out... I NEED A SOLUTION THIS WEEK OR WILL BE FACING SERIOUS ISSUES.