FIXED -❗Adobe Express outage - 'You're offline' error ❗April 8th, 2025

[Amitej S]

Hi Everyone!!

Adobe Express experienced an outage, and the app stuck on "Getting everything ready for you," with a message displaying "You're offline."

Our team worked on fixing the issue. If you're still experiencing it, let us know.

We apologize for the frustration and thank you for your patience.

[Phantaseas]

Same issues for me, can't work on anything. Usual troubleshoot steps don't help. 😞

[Zaphiro911]

Same issue here - performed as typical troubleshooting and still cannot load any files. I can create new ones but after a couple minutes the site tells me I'm offline again. Doesn't even work on mobile, incognito, or desktop app. ADOBE - FIX YOUR SERVICES!!!

[angel.aramboles]

What is the alternative because I need a back up in case this happens again. The older version of Adobe Express was much more stable. The newer version has the reloading issue on both the app and in chrome. Now it says i'm offline. Today is the worst day as far as the issues go. I LOVE Adobe Express but it's not worth it if these issues persist.

[giorgia_6378]

Same here, I've been having the same issue for like the past hour. I've tried different browsers, logging out and back in, nothing at all.

[nathanielg30252411]

This is happening to me right now, also:

[Art3149302774gr]

Has adobe responded to this yet? if a lot of people are having the same issue (I am as well) at the exact same time it is probably a server issue and it would be nice for them to aknowlege it.

[SusanRC3]

I’m trying to edit a video in Adobe Express, but the platform keeps telling me I’m offline—even though my internet connection is stable and working fine.

Here’s what I’ve already tried:

Cleared my cache and cookies (for all time). Tried both normal and incognito/private browsing modes. Switched browsers (Chrome, Edge). Disabled all browser extensions. Did a hard refresh (Ctrl+Shift+R / Cmd+Shift+R). Logged out and back into Adobe Express. Checked your server status page—everything shows as operational.

Despite all this, Adobe Express still won’t let me edit and insists I’m offline.

Could you please help resolve this? Thanks in advance for your support!

[Chad_CSG]

Samething, but working with a designed pdf...any suggestions of opening an exisiting project(s)?

[Chad_CSG]

[calvingm949]

I'm having the same exact issue right now. I cant access any of my files. 

[monalisa3926]

I'm having the same issue and have tried the same as you.

[Ryan34714283l1gt]

I'm having the same problem. I've tried it on Chrome and Edge.

[isabelle_9297]

I am also having the same issue. I've done basic trouble shooting, cleared my cache and cookies, and tried opening adobe express on other browsers. My internet is also working perfect for all other applications. None have resolved the problem. How can i fix this? 

[Sam331357372bzw]

Same here! Any help is appreciated.

[danab103]

Also having the same issue. Please look into this. Thanks.

[calvingm949]

Hello, everytime I try to access my files and projects on Adobe Express, it gets stuck on "Getting everything ready for you" and then "You're offline" Even though my internet connection is working. I can load other pages on google and such. However, when I make a new file or project, it seems to work fine. It just doesn't let me access any of my old files. 

[Key_Visuals]

Adobe express won't let me access my project. I keep getting this you're offline please check network message, but I am able to access other projects and create new ones. 

I tried making it a template and reopening it, duplicating it and even reset the entire app/web page and even the mobile for this specific project

 - both are giving the same error, even after trying on diffrent wifi connections and reseting the laptop itself/ redownloading and reseting the app. 

What is the fix for this and or HOW DO I GET IN CONTACT WITH SUPPORT TO RESOLVE THIS ISSUE??? I have client work and can't even deliver.

 - this HIGHLY recommended cloud service should not have issues like this, and demand a membership. 

[Taylor34020812k2rr]

I am having the same issue and restarting it didn't fix it. I am having issues with a specific file

[Philippe36788894k02h]

Judging by the amount of recent comments, I'm gonna assume that their servers are just down or something...

[Claudio37716230vy12]

 

[Amitej S]

Hey @Claudio37716230vy12, Welcome to our Adobe Express community!! 

We understand the frustration it is causing you but I'd like to inform you that our teams are aware of the issue and are investigating it. A fix for this will be released soon. Until then we appreciate your patience and support. 

Best!

Amitej

[giorgia_6378]

I've tried multiple files, thinking it was just one that had the issue, but even creating a new design from scracth, didn't work

[Zaphiro911]

Web page finally seems to be loading properly for me.

[LorenM. · Accepted solution]

And we are back. Thanks ADOBE for working ouit the bug.

[Key_Visuals]

They said to try diffrent browsers. That magically worked for me. after that I was able to access my files on all of my devices and apps again.

 - Hope this works for you too