Help needed: I can't download my finished project as it keeps saying 'File upload in progress'

[raa56695392]

Hello,

I've been trying to download a project in Adobe Express (paid for version) but I keep getting the following error message that I have a file uploading:

It's been saying this for over 24 hours. I can't locate the file that may be uploading. I've tried different browsers, clearing my cache, and trying on the iphone app but nothing has worked.

I really need to download my project so any help would be much appreciated. Thanks.

[Tarun Saini]

Hi 

@raa56695392

,

Please let us know which file format you are trying to download for the project. Is it happening with all projects? Did you try to download the project through the web? 

Can you share the project with us so we can check further?

Regards,

Tarun