iPhone AdobeExpress App Consitent CRASH!

[willb610]

I've paid for this app for a few years and integrate it with my online business social media posts frequently. It was my favorite for the ease and quickness to create a post. For a while now when I upload a picture, if I try to edit or crop or anyway it crashes. Or if I upload a second photo it crashes. It's simply unusable and very frustrating. I've paid for at least 3 months and have gone through a few updates in which I haven't been able to use it at all. Please help or update your broken app. 

Device: iPhone 16 Pro

ios version: 18.4 

Device Storage: 185Gb of 1TB used (plenty of storage available!)

[willb610 · Accepted solution]

Ah never mind. Although my app was updated I guess it never truly implemented the updates. For those with the same issue, I deleted the app, restarted my phone, then redownloaded the app. It was a brand new version I've never seen that seems to work fine now. 

[chaimaa.7]

Hello @willb610. Thank you so much for the update — we're really glad to hear it's working fine now! 

We also appreciate you sharing this tip — it could be very helpful for others facing the same issue. If you run into any other problems or have feedback, feel free to reach out anytime!

Best,

Chaimaa

[Matias36418780fn7i]

Same issues here but on PC / Mac. I edit on both and the site crashesh constantly when I try to edit, search or do whatever. We have annual licence and at the moment I must use canva as this is totally unusable!

[mahmoud_5524]

Hi everyone,

If you're experiencing crashes on iPhone (especially when uploading or editing photos), we’ve had confirmation that the following steps resolved the issue for others:

1. Delete the Adobe Express app

2. Restart your iPhone

3. Reinstall the app from the App Store

This appears to trigger a proper update to the latest app version, which has resolved the crashing for several users.

Thanks to @willb610 for sharing this fix!

If you're having issues on desktop (Mac/PC), please let us know your browser, OS, and what’s triggering the crash so we can investigate further.

^MM