Is there a video limit in adobe express website?

[katina_ra]

Hello dear Community, 

I have a question regarding a video I uploaded into adobe Express, that I embedded into an Adobe Express Website. The video itself is a little over seven minutes long, however, embedded into the website it cuts off at the five minute mark. Is there a way to go around this? 

Thanks a lot for your help!

[Tarun Saini]

Hi @katina_ra,

Welcome to the community! Could you please let us know if you have created a video in Adobe Express or if you are using a video from your device? Also, if possible can you share a screen recording with us to understand your workflow?

We're here to help, just need some info.

Regards,

Tarun

[katina_ra]

Hi @Tarun Saini , thanks a lot!

So this is what happened: I 'created' a video in Express by adding it to the video editing file, I didn't make any changes to it in Express itself, just needed to get it into there to be able to add it to the Website. What I then did was click 'share' and then read-only-link (see screenshot). I then took that link and pasted it into the video section of my website (next screenshot). The video then got inserted, but it's only five minutes long instead of the seven minutes it should be. Did something go wrong with the link that I shared or is there something else I can do?

Thanks a ton in advance for your help!

[katina_ra]

Hi @Tarun Saini , do you have an update on me for this?

[mahmoud_5524]

Hi @katina_ra,

The case is still under investigation by our team. We’ll get back to you with an update as soon as we have more information. Thank you for your patience and understanding 🙏

^MM

[katina_ra]

Hi @mahmoud_5524 , 

thank you so much for this! Is there an update on the matter? We really would like to send the newsletter out by tomorrow EOD...

All the best 

Katina

[mahmoud_5524]

Hi @katina_ra,

We appreciate your patience while our team continues to look into this. We’ll keep you informed and update you as soon as there’s progress on the matter.

^MM