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Issue with Background Eraser

New Here ,
Aug 31, 2023 Aug 31, 2023

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Trying to erase just the light gray background of my photo of a bird on a branch. The app erases the background AND the branch, which is a medium brown and fairly prominent. Would really appreciate a solution to this issue. Probably something simple that I just don't see.

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correct answers 1 Correct answer

Adobe Employee , Sep 14, 2023 Sep 14, 2023

Hi @michaelindak56123821,

 

Thank you for reaching out, and I apologize for any frustration caused. Our engineering team has recently fixed some reported bugs. Could you please confirm if you're still experiencing this issue?

 

If the problem persists, don't hesitate to let me know and also, please include the image for us to investigate further.

 

I'm looking forward to hearing from you.

Lyn

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Adobe Employee ,
Sep 14, 2023 Sep 14, 2023

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Hi @michaelindak56123821,

 

Thank you for reaching out, and I apologize for any frustration caused. Our engineering team has recently fixed some reported bugs. Could you please confirm if you're still experiencing this issue?

 

If the problem persists, don't hesitate to let me know and also, please include the image for us to investigate further.

 

I'm looking forward to hearing from you.

Lyn

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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