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ecdg
New Participant
October 19, 2022
Question

Lag!

  • October 19, 2022
  • 1 reply
  • 738 views

Hey there, my Express has serious lag issues on every browser/device I use. Lag is persistent and happens with every function. Pulling up my stock photos takes 10-15 minutes too.

Halp!

    This topic has been closed for replies.

    1 reply

    Lyn_D
    Lyn_D
    Inspiring
    October 20, 2022

    Hi @ecdg,

     

    Thank you for reaching out. 

     

    You could try clearing the cache/cookies of the browser and then restart your pc. You can also try accessing your browser in an incognito/private mode after, you have cleared the cache and restarted your PC, and check if this makes a difference.

     

    Have you done a speed test for your network before? It could be that your network is dropping, this might be a reason why it takes longer to load.

     

    Kindly let us know if this post has helped you by clicking on Like and Correct Answer. 🙂

     

    Many Thanks,

    ~Lyn

    E
    ecdgAuthor
    New Participant
    October 21, 2022

    Sadly I've tried all of the standard solutions you mentioned and then some. We have 1 gig up/down. Speedtest is fine. It happens on every device I use.

    Lyn_D
    Lyn_D
    Inspiring
    October 21, 2022

    Hi @ecdg,

     

    Can you confirm that there is no VPN or firewall running in the background? If there is, kindly turn these off and retest Adobe Express.

     

    If turning the firewall/ VPN did not make any difference, please share a screen recording with us, so that we can have a better understanding of what is exactly happening.

     

    Many Thanks,

    ~Lyn

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