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Low quality images using the schedule published posts

New Here ,
Oct 11, 2023 Oct 11, 2023

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Hi,

 

I have been using the Schedule feature to post to instagram directly from adobe express. But I am experiencing low quality images being posted online. I've made all my post using the size "instagram square post" and when I download it and post it directly (not using schedule feature) they look great. 

I might be missing out on something or maybe its a bug. Please help. Thank you.

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Scheduler , Social Media

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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Same issue! Would love to know if someone has a solution.

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New Here ,
Oct 19, 2023 Oct 19, 2023

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I'm also having the same issue!

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Community Expert ,
Oct 19, 2023 Oct 19, 2023

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This is from Instagram Help:

https://help.instagram.com/1631821640426723

"When you share a photo that has a width between 320 and 1080 pixels, we keep that photo at its original resolution as long as the photo's aspect ratio is between 1.91:1 and 4:5 (a height between 566 and 1350 pixels with a width of 1080 pixels). If the aspect ratio of your photo isn't supported, it will be cropped to fit a supported ratio. If you share a photo at a lower resolution, we enlarge it to a width of 320 pixels. If you share a photo at a higher resolution, we size it down to a width of 1080 pixels."

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 26, 2023 Oct 26, 2023

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I am currently scheduling several posts with images, and in the preview feature of the scheduler they are having a unacceptably low quality. I am afraid they might actually post on the socials this way, which again, makes this tool unusable. Please fix this quickly. Thank you.

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New Here ,
Oct 28, 2023 Oct 28, 2023

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I want to revise my previous comment: Yes, the image quality in the scheduler preview window is reduced, but when posted live it looks perfectly fine. Thanks Adobe for this great tool!

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New Here ,
Oct 29, 2023 Oct 29, 2023

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Can you help us and give a bit of more information. I have be at this problem and always get the low quality images. 

What size of image are you using? Is it the default instagram post size? 

thank you 🙏🏻

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New Here ,
Nov 08, 2023 Nov 08, 2023

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actually I have to revise my revision a little - I think the problem might be, that Adobe posts the images in a way that allows the browser to adjust the resolution depending on the available data stream/speed. I checked our scheduled posts several times, sometimes they look very low resolution and sometimes crisp and sharp as intended. I always upload a bit larger file sizes (1620 instead of 1080).

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