Microsoft Edge Version 115.0.1901.203 (Official build) (64-bit) browser not supported message

Forum|Forum|2 years ago
August 18, 2023
3 replies
1535 views

Anyone else getting browser not supported messages?

Microsoft EdgeVersion 115.0.1901.203 (Official build) (64-bit)

Windows 10

Same with chrome:

Version 115.0.5790.173 (Official Build) (64-bit)

Quick Actions

This topic has been closed for replies.

M

Madalin Naum

Community Manager

Hi George,

Is there any chance that you could provide us a few details related to your device's hardware specs (such as graphics card, graphics driver version & CPU)?

Thanks a lot in advance, this would help us investigate the issue further.

Madalin

G

George30334404p0ctAuthor

Participating Frequently

nah.

I'm done with this

GIMP + Microsoft Store: Simple Video Trim & Merge works fine on my equipment. And if need be I have a separate deprecated browser that works. I now know the problem lies in Adobe enforcing the new hardware requirement on the browser and can choose my own way of doing things. I will not use my main browser there anymore. It's a simple solution: look elsewhere.

Thank you for your assistance.

M

Madalin Naum

Community Manager

Hi George,

Could you please try the following thing in your Edge browser and share the results?

Navigate to new.express.adobe.com
Open the browser developer tools by using the following keyboard shortcuts
- Mac: Cmd + Option + I
- Windows: Ctrl + Shift + I
Select the Console tab if its not already selected
Type BrowserSupport in the Filter bar
Refresh the page

Check if your logs look similar to mine:

Thanks a lot,
Madalin

G

George30334404p0ctAuthor

Participating Frequently

... it's a "[BrowserSupport] WebGL2 not supported" thing. No problem. I am already learning how to do the same things locally with GIMP for photo effects and https://www.google.com/search?q=trim+video. Adobe is easier when it works, but I think I am done with it. Except for PDF, wish I could be done with Adobe completely. It's like McAffee; ubiquitous and annoying. It's the same with Win 11 and its limitations(features/bugs). I am almost ready to make the complete turn to Linux and Open Source

S

suraj31809549dvu4

Participating Frequently

@geaorgesd96703646
Please do following in google chrome:

Settings --> System --> Disable hardware accelaration.
relaunch browser and open express. Express should work after that
references:
https://community.adobe.com/t5/adobe-express-discussions/unsupported-browswer-ae-beta/td-p/13889824

https://community.adobe.com/t5/adobe-express-bugs/unsupported-browser/idi-p/14012029#comments

A

Abhi.G @ ADBE

Adobe Employee

One thing to confim is that hardware acceleration is enabled. You can find resources on this via an internet search; here's one example: https://help.scoot.app/how-do-i-enable-my-browsers-hardware-acceleration

Abhi G