Migrate my files to the new Adobe Express mobile app!

[Amitej S]

Hello, everyone!

With the new Adobe Express Mobile app launch, we'd like to help you migrate your projects.

File migration occurs at your discretion, allowing you to select the best moment to transfer your creations. This way, you can ensure that you have ample time to complete any pending tasks before transitioning everything to the new version.

Please refer to the diagram below to understand file migration on your mobile app:

 

Note:

• File migration generally takes 10 to 30 seconds, depending on the number of files you have.

---

To migrate files on your mobile app, please follow the diagram below. 

If you don't see your files after this, consider the following steps:

• Restart your Adobe Express mobile app - sometimes a good refresh does the trick!
• Check on desktop if you see any of your files on this link: https://express.adobe.com/sp/projects 
  
  • If you are redirected to https://new.express.adobe.com: then it means all your files were successfully migrated. Restart your mobile app and look for your files located in Your stuff
  • If you are not redirected: there is a button on the top right-hand corner called Move all folders and files where you can trigger file migration

If you have tried the steps above without success, please reach out and provide more details about your situation - attached screenshots/videos are always welcome too!

Learn more here: 

• File conversion FAQ
• Adobe Express mobile app FAQ
  

[David__B]

Hi @Ken29027549oqdn 

Sorry to hear about your difficulties. Is this happening with more than one project? Does closing the app and reopening it and attempting to open the project you're having problems with make any difference?

Thanks,
Dave

[default37000034x28ekq]

Me apareció actualización y perdí todos mis archivos porque la migración no resulto

[default36991233ov29gm]

Missing files from the past year, only happened when I updated

[Sunny V.]

Hi @default36991233ov29gm ! Sorry to hear that you're having trouble finding your files. They should still be available in 'Your Stuff'.

Have you tried these troubleshooting steps here? https://helpx.adobe.com/express/kb/file-conversion-troubleshoot.html

You could try going on the desktop version and going to this URL to double check if that is easier: https://new.express.adobe.com/your-stuff/files 

[default36993032zfyh0j]

Olá. Com essa nova atualização, perdi meu acervo de criações no aplicativo ao longo desses anos, como menus, informativos, campanhas… como posso recuperar?

[Neelamk]

Hi @default36993032zfyh0j,

Could you please check the post below:

(https://adobe.ly/3RIVcjo...)?

And these posts/resources also have some useful tips:

https://adobe.ly/4cfQlOG

https://adobe.ly/4cfQmCe

If you still can't recover your files, please let us know.

Thanks,

Neelam

[default369925817elt07]

今天用未更新的app製作了一段時間後，想說很久沒更新，就更新了，結果剛剛製作的作品消失，也不知道怎麼辦，我的心血

[default37012329z7fnv3]

Lost work back to original settings, can’t create

[default37012289rtwy13]

I worked hard on a few designs and now they’re not showing up. This happened after the new update…so inconvenient, and there’s no “Recently Deleted” section or a way to recover it.. please help, it’s my poster created for a huge event coming up.

[ligab89347970]

Hey, very important files are gone since the new upgrade! I have to have it back please.

[default37067116tavg1m]

2 years worth of cards is gone. It transferred over when the new app 1st loaded, but today it's all gone. This will be catastrophic for me if we can't get them back. I need them all ASAP

[ali-rezad2928833]

Hej Kevin, I have a complain.

recently I was asked on my Mobil Device to update Adobe Express to the newest version available. After I did I lost my files on my Tablet Device. I tried to sync the devices but no luck. Is there any way to retrieve my files? I depend on my files much as I need them for my academic work. Please get back asap.

[Amitej S]

Hey @Arooj33121756gvgu, As of now the new Adobe Express app is available on Android and iOS mobile devices only (iPad/Tablets are coming soon). So the sync of projects would be across the webapp and the mobile app. Can you log in via a browser on a desktop and check  if you see your projects there? Please ensure using the correct adoibe ID to login. 

Thanks,

Amitej

[JPHoops51]

So are you saying that the iPad version is completely USELESS now for any previous projects created there? I am now being FORCED to use my iPhone to edit any and all past projects? I'd rather delete the new mobile app and get everything back on my iPad!!

[Jennifer37066041pwa0]

I was working on my presentation paused for 1 day then went to keep on working on it and it was not there anymore. ALL MY WORK GOT DELETED

[Neelamk]

H @Jennifer37066041pwa0,

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express as you're having trouble finding your files. They should still be available in 'Your Stuff'.

Where did you make the project, the mobile version or the web version?

Please let me know if the below article helps you in any way:

https://adobe.ly/4cyfALP

Thank you,

Neelam

[default370548767788cg]

I can't find my files

[default371097530uoic5]

Não consigo migrar os arquivos da versão anterior. Diz que é pra clicar no banner acima. Só que esse banner não aparece.

[default37133683feca97]

Estou tendo muitos problemas com o aplicativo novo e queria usar o antigo

[default371352192izgxe]

Hallo, Wie kann es sein, dass all meine bisherigen Dateien verloren sind und nicht mehr angezeigt werden? Ich hatte die Premium Version, welche ich auch genutzt hatte. Jetzt ist jedoch alles weg, was für ich sehr sehr schlecht ist. Ich öffne die Browser App ca. eine Woche nicht und jetzt nach erneuter Anmeldung fehlt alles. Ich benötige diese Daten dringend wieder zurück! Ich bitte um schnelle Hilfe!

[YOUR35732378o793]

Yes,. I can only see 5 old files. All of my recent files are missing and I cannot afford to lose them as they are my original files.

[Amitej S]

Hey @Gracie36001390ggiw, Please refer to this community post: https://adobe.ly/44ygrcU and let us know if it works for you.

Amitej

[default37187450666554]

Change my adobe back to the older version thank you.

[José Marcos Torres]

Las imágenes que tenía en la versión anterior, no se migraron todas, me hicieron falta muchísimas más, ¿Cómo las puedo recuperar? O como puedo regresar a la versión anterior de adobe expréss?

[Kendra37271841l1b8]

Tried this, and it has been unsuccessful at recovering my files. I also haven't been able to get in touch with support. It seems like I only have access to older versions of my files and not the most current saved versions.