• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
35

Migrate my files to the new Adobe Express mobile app!

Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

Copy link to clipboard

Copied

Hello, everyone!


With the new Adobe Express Mobile app launch, we'd like to help you migrate your projects.

File migration occurs at your discretion, allowing you to select the best moment to transfer your creations. This way, you can ensure that you have ample time to complete any pending tasks before transitioning everything to the new version.



Please refer to the diagram below to understand file migration on your mobile app:

 

Screenshot 2024-04-22 at 2.04.31 AM.pngexpand image

Note:

  • File migration generally takes 10 to 30 seconds, depending on the number of files you have.

 


 

To migrate files on your mobile app, please follow the diagram below. 

 

AmitejS_0-1714054249802.pngexpand image

 

If you don't see your files after this, consider the following steps:

  • Restart your Adobe Express mobile app - sometimes a good refresh does the trick!
  • Check on desktop if you see any of your files on this link: https://express.adobe.com/sp/projects 
    • If you are redirected to https://new.express.adobe.com: then it means all your files were successfully migrated. Restart your mobile app and look for your files located in Your stuff
    • If you are not redirected: there is a button on the top right-hand corner called Move all folders and files where you can trigger file migration

 

If you have tried the steps above without success, please reach out and provide more details about your situation - attached screenshots/videos are always welcome too!

 

Learn more here: 

 

TOPICS
Android , Desktop Web , Exporting and Sharing , iOS , PDF , Video

Views

6.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 23, 2024 Apr 23, 2024

Copy link to clipboard

Copied

Hi @Ken29027549oqdn 

 

Sorry to hear about your difficulties. Is this happening with more than one project? Does closing the app and reopening it and attempting to open the project you're having problems with make any difference?

Thanks,
Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

Me apareció actualización y perdí todos mis archivos porque la migración no resulto

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

Missing files from the past year, only happened when I updated

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

Copy link to clipboard

Copied

Hi @default36991233ov29gm ! Sorry to hear that you're having trouble finding your files. They should still be available in 'Your Stuff'.

 

Have you tried these troubleshooting steps here? https://helpx.adobe.com/express/kb/file-conversion-troubleshoot.html

 

You could try going on the desktop version and going to this URL to double check if that is easier: https://new.express.adobe.com/your-stuff/files 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

Olá. Com essa nova atualização, perdi meu acervo de criações no aplicativo ao longo desses anos, como menus, informativos, campanhas… como posso recuperar?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 24, 2024 Jun 24, 2024

Copy link to clipboard

Copied

Hi @default36993032zfyh0j,

 

Could you please check the post below:

(https://adobe.ly/3RIVcjo...)?

And these posts/resources also have some useful tips:

https://adobe.ly/4cfQlOG

https://adobe.ly/4cfQmCe

 

If you still can't recover your files, please let us know.

 

Thanks,

Neelam



Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

今天用未更新的app製作了一段時間後,想說很久沒更新,就更新了,結果剛剛製作的作品消失,也不知道怎麼辦,我的心血

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 26, 2024 Apr 26, 2024

Copy link to clipboard

Copied

Lost work back to original settings, can’t create

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 26, 2024 Apr 26, 2024

Copy link to clipboard

Copied

I worked hard on a few designs and now they’re not showing up. This happened after the new update…so inconvenient, and there’s no “Recently Deleted” section or a way to recover it.. please help, it’s my poster created for a huge event coming up.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 26, 2024 Apr 26, 2024

Copy link to clipboard

Copied

Hey, very important files are gone since the new upgrade! I have to have it back please.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 29, 2024 Apr 29, 2024

Copy link to clipboard

Copied

2 years worth of cards is gone. It transferred over when the new app 1st loaded, but today it's all gone. This will be catastrophic for me if we can't get them back. I need them all ASAP

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 30, 2024 Apr 30, 2024

Copy link to clipboard

Copied

Hej Kevin, I have a complain.

recently I was asked on my Mobil Device to update Adobe Express to the newest version available. After I did I lost my files on my Tablet Device. I tried to sync the devices but no luck. Is there any way to retrieve my files? I depend on my files much as I need them for my academic work. Please get back asap.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 02, 2024 May 02, 2024

Copy link to clipboard

Copied

Hey @Arooj33121756gvgu, As of now the new Adobe Express app is available on Android and iOS mobile devices only (iPad/Tablets are coming soon). So the sync of projects would be across the webapp and the mobile app. Can you log in via a browser on a desktop and check  if you see your projects there? Please ensure using the correct adoibe ID to login. 

 

Thanks,

Amitej

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jul 06, 2024 Jul 06, 2024

Copy link to clipboard

Copied

So are you saying that the iPad version is completely USELESS now for any previous projects created there? I am now being FORCED to use my iPhone to edit any and all past projects? I'd rather delete the new mobile app and get everything back on my iPad!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 29, 2024 Apr 29, 2024

Copy link to clipboard

Copied

I was working on my presentation paused for 1 day then went to keep on working on it and it was not there anymore. ALL MY WORK GOT DELETED

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 25, 2024 Jun 25, 2024

Copy link to clipboard

Copied

H @Jennifer37066041pwa0,

 

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express as you're having trouble finding your files. They should still be available in 'Your Stuff'.

 

Where did you make the project, the mobile version or the web version?

 

Please let me know if the below article helps you in any way:

https://adobe.ly/4cyfALP

 

Thank you,

Neelam

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 29, 2024 Apr 29, 2024

Copy link to clipboard

Copied

I can't find my files

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 01, 2024 May 01, 2024

Copy link to clipboard

Copied

Não consigo migrar os arquivos da versão anterior. Diz que é pra clicar no banner acima. Só que esse banner não aparece.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 02, 2024 May 02, 2024

Copy link to clipboard

Copied

Estou tendo muitos problemas com o aplicativo novo e queria usar o antigo

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 02, 2024 May 02, 2024

Copy link to clipboard

Copied

Hallo, Wie kann es sein, dass all meine bisherigen Dateien verloren sind und nicht mehr angezeigt werden? Ich hatte die Premium Version, welche ich auch genutzt hatte. Jetzt ist jedoch alles weg, was für ich sehr sehr schlecht ist. Ich öffne die Browser App ca. eine Woche nicht und jetzt nach erneuter Anmeldung fehlt alles. Ich benötige diese Daten dringend wieder zurück! Ich bitte um schnelle Hilfe!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 20, 2024 Apr 20, 2024

Copy link to clipboard

Copied

Yes,. I can only see 5 old files. All of my recent files are missing and I cannot afford to lose them as they are my original files.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 03, 2024 May 03, 2024

Copy link to clipboard

Copied

Hey @Gracie36001390ggiw, Please refer to this community post: https://adobe.ly/44ygrcU and let us know if it works for you.

 

Amitej

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 05, 2024 May 05, 2024

Copy link to clipboard

Copied

Change my adobe back to the older version thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 07, 2024 May 07, 2024

Copy link to clipboard

Copied

Las imágenes que tenía en la versión anterior, no se migraron todas, me hicieron falta muchísimas más, ¿Cómo las puedo recuperar? O como puedo regresar a la versión anterior de adobe expréss?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 08, 2024 May 08, 2024

Copy link to clipboard

Copied

Tried this, and it has been unsuccessful at recovering my files. I also haven't been able to get in touch with support. It seems like I only have access to older versions of my files and not the most current saved versions.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines