• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
35

Migrate my files to the new Adobe Express mobile app!

Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

Copy link to clipboard

Copied

Hello, everyone!


With the new Adobe Express Mobile app launch, we'd like to help you migrate your projects.

File migration occurs at your discretion, allowing you to select the best moment to transfer your creations. This way, you can ensure that you have ample time to complete any pending tasks before transitioning everything to the new version.



Please refer to the diagram below to understand file migration on your mobile app:

 

Screenshot 2024-04-22 at 2.04.31 AM.pngexpand image

 

Note:

  • File migration generally takes 10 to 30 seconds, depending on the number of files you have.

 


 

To migrate files on your mobile app, please follow the diagram below. 

 

AmitejS_0-1714054249802.pngexpand image

 

If you don't see your files after this, consider the following steps:

  • Restart your Adobe Express mobile app - sometimes a good refresh does the trick!
  • Check on desktop if you see any of your files on this link: https://express.adobe.com/sp/projects 
    • If you are redirected to https://new.express.adobe.com: then it means all your files were successfully migrated. Restart your mobile app and look for your files located in Your stuff
    • If you are not redirected: there is a button on the top right-hand corner called Move all folders and files where you can trigger file migration

 

If you have tried the steps above without success, please reach out and provide more details about your situation - attached screenshots/videos are always welcome too!

 

Learn more here: 

 

TOPICS
Android , Desktop Web , Exporting and Sharing , iOS , PDF , Video

Views

6.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 09, 2024 May 09, 2024

Copy link to clipboard

Copied

After the update i have loose my data and I can’t found like before

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 09, 2024 May 09, 2024

Copy link to clipboard

Copied

I lost all my files. Very upset I had so many things I used.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 09, 2024 May 09, 2024

Copy link to clipboard

Copied

Some of my files have been erased since the update

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 09, 2024 May 09, 2024

Copy link to clipboard

Copied

After clicking to upload my saved designs to the new version all of the most recent designs have disappeared! I am now starting from scratch I might as well use a different app as I am not finding the new version very easy to use

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 24, 2024 May 24, 2024

Copy link to clipboard

Copied

My files migrated just fine, but my notecards were changed from the portrait layout I used to squares. All of the card making features for which I originally bought the app are gone. Even trying to find where to create a card is very difficult. The templates I liked are gone. The ease of editing text is gone. I already canceled my subscription. Honestly, if I could get a refund that would be ideal. It seems to me that adobe express is now geared towards Instagram and other online content creations. There's a lot for videos,  too. Which I don't need.  The app is now useless to me as I was using it to create cards to print and sell. I know the younger generation does everything online, but at 60 I haven't fully made that transition and neither have millions of other "Seniors". We count, too. Shame on you, Adobe.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

How can I go back to the old app?? I’ve lost everything None of my projects allow me to work on them and the fonts I used before no longer exist so they look different now. I hate the new update it sucks how do I go back to the old version??

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 22, 2024 Jun 22, 2024

Copy link to clipboard

Copied

Please return my old version.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 18, 2024 Jun 18, 2024

Copy link to clipboard

Copied

Is there any way to go back to the old version. I can't do anything in the  new version! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 31, 2024 May 31, 2024

Copy link to clipboard

Copied

Se me han eliminado archivos y me gustaria recuperarlos

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 02, 2024 Jul 02, 2024

Copy link to clipboard

Copied

Oggi ho aperto Adobe Express dal mio iPhone e mi chiedeva di passare alla nuova versione importando tutti i progetti presenti nella vecchia versione. Ho autorizzato il passaggio dei progetti dalla vecchia versione a quella nuova e alcuni sono andati persi e non li posso più recuperare

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 16, 2024 Jul 16, 2024

Copy link to clipboard

Copied

LATEST

@default383866468zrja2, I'm sorry you're having trouble. I've moved your post to this thread. Please follow the steps above: "If you don't see your files after this, consider the following steps."

^Lyn

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines