[Mobile] Old files missing

[default36851085x9lx9l]

I have a deadline and all my old artwork disappeared

[default368652096zskd6]

lost old files

[jane-e]

Duplicate threads merged

[default36866811742zxu]

Hergün girip yeni şeyler oluşturduğum eski dosyalarıma yeni sürümle birlikte ulaşamıyorum

[thrive25!]

Migration to the new app was horrible. Missing work and final work. Never warned about this during migration. Should be better Adobe

[default368696969ir0aj]

Bonjour, Y’a t il eu une mise à jour du logiciel ? Je ne retrouve plus mes fichiers enregistrés ? Cordialement

[BonMot09]

My work disappeared during the upgrade to latest version Please restore my work

[Claire Park]

Hi all, we are investigating this issue.

Can you please confirm if

1. if you used the new Express app and chose to update it.
2. if you are missing files in the new Express app, or if you have the old Adobe Express app on a different device/tablet and files are missing there.
3. All files or some files are missing.
4. if there are files in the old Adobe Express desktop Organizer (https://express.adobe.com/sp/projects), or, are the missing files there?  Or does it is automatically redirected to https://new.express.adobe.com/
   
   Migration also can take about 7-8 seconds so we recommend trying closing down & reopening your app as well.

Thanks,
Claire 

[default36870594rz7gow]

7〜8件入っているファイルが一つだけ失くなった

[default36870593qstuvw]

Ingrese la nueva actualización y ahora no encuentro archivos que tenia o mejor dicho que tengo

[sarktar@hotmail.com]

With the new version of the mobile app I have lost several files, the most important ones. Please, it is necessary to restore to a previous version. This is a disaster.

[default36870899njfb72]

With the updated my app my current work didn’t not transfer over

[jordematthews]

I am having the same issue but only with my main library. Any update on this?

[Nathan36871385su6k]

I have used Adobe Express for a long while now, and with this newest update I have to say that this app has been completely destroyed. Everything is over complicated, & projects that I have used consistently on a day to day basis have been deleted. The app no longer flows like it once used to. I am now going to have to find a brand new app to do my graphics. I am really disappointed because I truly enjoyed this app.

[Michal Z.]

Hello Everyone!

We take comments of this nature seriously, because we understand the importantance of your files and designs. Migration of your files happens on your command so that you can choose the right time to move your stuff - in case you have work you are wanting to wrap up prior to moving everything over. 

To migrate files on your mobile app, please follow the diagram below. Migration can take several seconds and your files will populate to Your stuff: 

If you don't see your files after this, consider the following steps:

• Restart your Adobe Express mobile app - sometimes a good refresh does the trick!
• Check on desktop if you see any of your files on this link: https://express.adobe.com/sp/projects 
  
  • If you are redirected to https://new.express.adobe.com: then it means all your files were successfully migrated. Restart your mobile app and look for your files located in Your stuff
  • If you are not redirected: there is a button on the top right-hand corner called Move all folders and files where you can trigger file migration

If you have tried the steps above without success, please reach out and provide more details about your situation - attached screenshots/videos are always welcome too!

[Cathy3687237234eu]

Please tell me how I can retrieve my missing adobe express files that were in place 2 days ago.  They are very important to me. 

Thank you. 

[default36873961fox6fn]

I lost some previous files already made before the app updated. How do I get those back?

[Scvvby363075036xe1]

Hello, still no update on where my files got moved to... this update migrated only past deleted files instead of my actual current files so would really like those back please.

[Sheena5F8D]

It's the new update 

[Stephanie36875368pzfk]

Also have missing files!

I created a new file last night. App updated on its own at some point after. That file is the only one that migrated over when converting. Every file from January 2023 to that one is missing. I followed all of links posted on this thread to see if they were on adobe website. One link after signing in shows a cat telling me to download the app. The other shows yesterdays file and only some of the ones missing from the app itself but the rest aren't there either.

I would also like to add that within the last week, prior to updating, I had two files missing. I would close out the app, they'd reappear. Close it out again, same two missing. So those using the older version that haven't updated yet may still be experiencing missing files.

[default368776393gs5hu]

i lost data that i worked on from the 1st of april until the 14th, it is very essential for me to retrieve it again, please i need your support on this! i cannot have this data lost

[default36880527lt2ajs]

Hi! I tried to convert my files to the new format and I've lost about a year's worth of work. Could someone help me retrieve that?

[sarktar@hotmail.com]

1. Yes, use the new adobe express app on iPhone.
2. I am missing files in the new mobile app.
3. In my case I think I am missing only 2. Unfortunately the most important ones
4. From the mobile it automatically redirects me to the second link

[hengks]

Many files from the old express not migrated to the new app, and many old file using the old app from my iPhone is not the latest save version. Example files that have 30page only have 5 pages after migration

[Erika30380182angv]

Hi @hengks,

Could you please check https://community.adobe.com/t5/adobe-express-bugs/mobile-old-files-missing/idc-p/14568346/page/2#M15...

If the steps there do not resolve your issue, please let me know.

Thanks

Erika

[Erika30380182angv]

Hi @default36896803es6kxb,

Could you please check https://community.adobe.com/t5/adobe-express-bugs/mobile-old-files-missing/idc-p/14568346/page/2#M15...

If the steps there do not resolve your issue, please let me know.

Thanks

Erika