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Migrate my files to the new Adobe Express mobile app!

Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Hello, everyone!


With the new Adobe Express Mobile app launch, we'd like to help you migrate your projects.

File migration occurs at your discretion, allowing you to select the best moment to transfer your creations. This way, you can ensure that you have ample time to complete any pending tasks before transitioning everything to the new version.



Please refer to the diagram below to understand file migration on your mobile app:

 

Screenshot 2024-04-22 at 2.04.31 AM.png

Note:

  • File migration generally takes 10 to 30 seconds, depending on the number of files you have.

 


 

To migrate files on your mobile app, please follow the diagram below. 

 

AmitejS_0-1714054249802.png

 

If you don't see your files after this, consider the following steps:

  • Restart your Adobe Express mobile app - sometimes a good refresh does the trick!
  • Check on desktop if you see any of your files on this link: https://express.adobe.com/sp/projects 
    • If you are redirected to https://new.express.adobe.com: then it means all your files were successfully migrated. Restart your mobile app and look for your files located in Your stuff
    • If you are not redirected: there is a button on the top right-hand corner called Move all folders and files where you can trigger file migration

 

If you have tried the steps above without success, please reach out and provide more details about your situation - attached screenshots/videos are always welcome too!

 

Learn more here: 

 

TOPICS
Android , Desktop Web , Exporting and Sharing , iOS , PDF , Video

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New Here ,
Apr 22, 2024 Apr 22, 2024

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File migration does not work on mobile. There is an error any time I try to access old files through the app. I cannot edit anything I was previously working with. I can only download it to my phone. 

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Hi @Jessi36903268llxa 

 

Sorry to hear you are running into this issue. Could you please include a screenshot of the errro?

 

Abhi G

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New Here ,
Apr 24, 2024 Apr 24, 2024

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Alte Inhalte wurden alle mit dem Update entfernt

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New Here ,
Apr 22, 2024 Apr 22, 2024

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I switched to the updated Express and all of my 500 files are GONE!

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Adobe Employee ,
Apr 23, 2024 Apr 23, 2024

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Hi @default36909725mhc83y 

 

Could you double-check the diagram posted by @Amitej S in the original post (https://community.adobe.com/t5/adobe-express-discussions/migrate-my-files-to-the-new-adobe-express-m...)?

And these posts/resources also have some useful tips:

https://helpx.adobe.com/express/kb/migrate-files.html

https://community.adobe.com/t5/adobe-express-bugs/mobile-old-files-missing/idc-p/14568346#M15708

 

If you still can't trace your files, please let us know.

 

Thanks,

Abhi G

 

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Explorer ,
May 09, 2024 May 09, 2024

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Hi Abhi!

I have attached a capture regarding our phone conversation yesterday. I was
able to find my old files under the older version but I cannot make changes
to them, nor can I save them, nor can I forward them. All I can do is look
at them. This issue all started when I updated to the new Adobe Express and
tried to migrate my old files. I wish I just had the old version back and
all my files. I've had the old version for 3 years and have a 1,000 or more
assets. I hope this gets fixed soon.

Thank you!

Nancy Creason
preacherlady5239@gmail.com

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Adobe Employee ,
May 09, 2024 May 09, 2024

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Hi @N36909319ww45 


The capture of your phone conversation did not show up. Could you please navigate to https://community.adobe.com/t5/adobe-express-discussions/migrate-my-files-to-the-new-adobe-express-m... in your browser, and reply there to insert the photo?

 

Thanks

Abhi G

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New Here ,
May 09, 2024 May 09, 2024

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IMG_8561.png

 I am having the same issue with the majority of my files and it is holding up work being done and now I have to create all new ones. 

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Adobe Employee ,
May 10, 2024 May 10, 2024

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@Megan37302204na3n 

 

Thanks for reporting. I've passed on your details to the relevant engineering team.

 

Abhi G

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Adobe Employee ,
May 10, 2024 May 10, 2024

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Hi @Megan37302204na3n 

 

While we investigate, could you try duplicating a file that doesn't convert, and check if the duplicate can be converted/opened?

The option to duplicate files can be found by tapping the '...' over the file thumbnail preview.

 

Thanks
Abhi G

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New Here ,
May 10, 2024 May 10, 2024

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IMG_8577.png

When I tap the three dots, this screen pops up with no duplicate option like the old version. Also, the file is not in my stuff, but under recents.

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New Here ,
Apr 24, 2024 Apr 24, 2024

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I do not see my recent files after this new version

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Adobe Employee ,
Apr 25, 2024 Apr 25, 2024

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Hey @default36967857og7zri, Please follow the steps provided in the above post to migrate to the new Express app, and let us know if it helps! 

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New Here ,
May 03, 2024 May 03, 2024

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hola yo tengo utilizando esta app desde hace algunos años, y eh venido acumulando diseños desde entonces, pero ahora que actualice a la nueva versión, los he perdido prácticamente todos y no se que hacer para recuperarlos, por favor darme una mano con este tema, de ante mano muchas gracias

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New Here ,
May 13, 2024 May 13, 2024

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Os arquivos antigos sumiram

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Adobe Employee ,
May 15, 2024 May 15, 2024

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Hi @default37371391t4ixcq

I'm sorry to hear that you're having trouble finding your files. They should still be available in 'Your Stuff.' Can you ensure that you're logged in with the correct Adobe ID in Adobe Express?

 

Have you tried these troubleshooting steps here? https://adobe.ly/4bk1SMm

 

You could try going on the desktop version and going to this URL to double-check if that is easier: https://adobe.ly/4dK8RQG 

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New Here ,
Apr 25, 2024 Apr 25, 2024

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Necesito volver a el formato movil no web, mis archivos antiguos no aparecen y retocar es mas lento

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New Here ,
Apr 24, 2024 Apr 24, 2024

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以前作ったデータを見つけられません。

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Adobe Employee ,
Apr 25, 2024 Apr 25, 2024

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@default36970454yk6se0

 

ご報告ありがとうございます。ご不便をおかけし申し訳ございません。

以下の投稿を参考にしていただけると幸いです。

※投稿内容は英語ですが、投稿したの「Translation」をクリックしていただくと日本語でご確認いただけます。

https://community.adobe.com/t5/adobe-express-discussions/migrate-my-files-to-the-new-adobe-express-m...

 

その他の詳細については以下のページもご参照ください。

https://helpx.adobe.com/jp/express/kb/file-conversion-troubleshoot.html

https://helpx.adobe.com/jp/express/using/new-express-mobile.html#basics

 

どうぞよろしくお願いいたします。

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Community Beginner ,
Apr 19, 2024 Apr 19, 2024

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Help! I’m trying to convert files to the new app and it keeps saying there’s an error. For every single one.

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Adobe Employee ,
Apr 19, 2024 Apr 19, 2024

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Hi @emilieb30858431 

 

Sorry to hear about your difficulties. Would it be possible to share a screen shot of the error? Does restarting your mobile device make any difference or signing out and back into the app?

 

Thanks,
Dave

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New Here ,
Apr 19, 2024 Apr 19, 2024

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Hi, My old files are not opening in this new version.

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Hi @emilieb30858431@Nshethshah 

 

Is this still happening? Based on our investigation, many users were able to convert succesfully on a second/third attempt, especially after relaunching the app.

 

In any case, we are actively pursuing a fix.

 

Thanks

Abhi G

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Community Beginner ,
Apr 23, 2024 Apr 23, 2024

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This is a major problem. I have years of files I need to access. HELP!

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