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このトピックへの返信は締め切られました。

返信数 62

Participant
April 22, 2024
Some of my projects are missing
Participant
April 22, 2024
Many files from the old express not migrated to the new app, and many old file using the old app from my iPhone is not the latest save version. Example files that have 30page only have 5 pages after migration
Adobe Employee
April 22, 2024

Hi @hengks,

 

Could you please check https://community.adobe.com/t5/adobe-express-bugs/mobile-old-files-missing/idc-p/14568346/page/2#M15...

 

If the steps there do not resolve your issue, please let me know.

 

Thanks

Erika

Participant
April 21, 2024

1. Yes, use the new adobe express app on iPhone.
2. I am missing files in the new mobile app.
3. In my case I think I am missing only 2. Unfortunately the most important ones
4. From the mobile it automatically redirects me to the second link

Participant
April 21, 2024
i lost data that i worked on from the 1st of april until the 14th, it is very essential for me to retrieve it again, please i need your support on this! i cannot have this data lost
Participant
April 21, 2024

Also have missing files!

I created a new file last night. App updated on its own at some point after. That file is the only one that migrated over when converting. Every file from January 2023 to that one is missing. I followed all of links posted on this thread to see if they were on adobe website. One link after signing in shows a cat telling me to download the app. The other shows yesterdays file and only some of the ones missing from the app itself but the rest aren't there either.

 

I would also like to add that within the last week, prior to updating, I had two files missing. I would close out the app, they'd reappear. Close it out again, same two missing. So those using the older version that haven't updated yet may still be experiencing missing files.

Participating Frequently
April 21, 2024

It's the new update 

Participant
April 20, 2024
Hello, still no update on where my files got moved to... this update migrated only past deleted files instead of my actual current files so would really like those back please.
Participant
April 20, 2024
I lost some previous files already made before the app updated. How do I get those back?
Participant
April 20, 2024

Please tell me how I can retrieve my missing adobe express files that were in place 2 days ago.  They are very important to me. 

Thank you. 

Community Manager
April 20, 2024

Hello Everyone!

We take comments of this nature seriously, because we understand the importantance of your files and designs. Migration of your files happens on your command so that you can choose the right time to move your stuff - in case you have work you are wanting to wrap up prior to moving everything over. 

To migrate files on your mobile app, please follow the diagram below. Migration can take several seconds and your files will populate to Your stuff

 

If you don't see your files after this, consider the following steps:

  • Restart your Adobe Express mobile app - sometimes a good refresh does the trick!
  • Check on desktop if you see any of your files on this link: https://express.adobe.com/sp/projects 
    • If you are redirected to https://new.express.adobe.com: then it means all your files were successfully migrated. Restart your mobile app and look for your files located in Your stuff
    • If you are not redirected: there is a button on the top right-hand corner called Move all folders and files where you can trigger file migration

 

If you have tried the steps above without success, please reach out and provide more details about your situation - attached screenshots/videos are always welcome too!

 

Participant
April 21, 2024
Hi! I tried to convert my files to the new format and I've lost about a year's worth of work. Could someone help me retrieve that?