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Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
Mar 2, 2024 12:14 PM UTC
Answered

Missing shapes/icons in Adobe Express Mobile app!

Hello, everyone!


Adobe recently changed how shapes/icons appear within the Adobe Express Mobile app. A more extensive selection will be available in the new mobile version.

Please learn more here: 
Missing icons in Adobe Express mobile app FAQ

To learn more about the new mobile version, please visit: 
Announcement

Note:

  • If this change has created challenges for you, please reply to this thread and explain more.
  • Icons are available for use in the Adobe Express desktop version, as this change only affects the Adobe Express mobile app.
    This topic is closed to new replies. Start a new post to keep the conversation going.
    Andy Lambert
    Andy LambertCorrect answer
    Community Manager
    Mar 15, 2024 8:43 AM UTC

    Hi @Vinícius36078971t24b - I'm sorry about the issues here. The shapes and icons have been retired from the mobile app. You should find an extensive list of icons in the new Express in the new mobile beta. You can download this new version here: 

    https://www.adobe.com/express/spotlight/beta?%24web_only=true&_branch_match_id=1093432351833804407&_branch_referrer=H4sIAAAAAAAAAwXBwQ2AQAgEwIo8%2FnbDeiSSQ9kIxvadObtZu4jOhBX1Wczq7TMMJUf4vcTkSngYX4QfsNYfIiUJHjYAAAA%3D

     

    Thanks!
    Andy
    Thanks!Andy
    View reply

    82 replies

    Deepak38763376itw8
    Participant
    Jul 23, 2024 11:05 AM UTC

    Dear Adobe team

    Why did you remove Icons!!? it was one of the features i use most to create my graphics. Please return it.

     

    PS: The ICONS feature is not available on the desktop version either as you have stated above. I am currently using it as we speak!!

    Kindly assist as i have recommended your app to several collegues and friends having shown them the Icons feature.

     

    Regards.

     

    dex

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    elegant_person98C6
    Participant
    Apr 30, 2024 7:05 PM UTC

    Limiting the icons and shapes limits my usage of the platform. Why make this change to the mobile app and not provide an alternative solutuion? Not loving this change.

    Translate
    Ronald36899954bxuu
    Participant
    Apr 22, 2024 11:34 AM UTC

    I've replied to this thread several times. I have canceled my subscription because I feel like I have been robbed. The only reason I purchased was because of that extensive shape catalog. I've read everything in this thread and adobe now seems to be ignoring us. When I had the trial version all the shapes were there. So with specific projects in mind I purchased and found the shapes gone. I haven been able to use the app at all. The other day I open the app just to see if it was fixed. There was an update so I got exited thinking great they finally fixed it. Guess what the update did? It disabled the help button!  Shapes still missing. So now I can't click help to get to the forum. I found my way here anyway, A wasted $9.99. I want my money back. I recommend go use Canva.

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    Mandy35972818hogg
    Participant
    Apr 18, 2024 1:23 PM UTC

    Why did you take away the icon catalog? How did you think that would be an improvement??!!?? Why can you not just add them back? Clearly this "upgrade" is not a good thing for MANY people. Your responses are not encouraging that we will have many options in the "new beta app". 

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      Kristen35955563yn5i
      Participant
      Apr 12, 2024 12:08 AM UTC

      I used shapes on my IPad daily. For months. When it went away I was still wrapping up a major project so i held off on creating anything new, hoping shapes would be fixed long before now. I can't create anything new. I pay for a membership I can't even use. It's impacting my business capabilities. Shapes should not have been removed until the new version was ready. Any idea when shapes will be restored, or should I go ahead and cancel my membership??

      Translate
        Winnie_M
        Winnie_M
        Inspiring
        Apr 12, 2024 10:37 AM UTC

        Hi @Christian Justinn,

         

        We understand your frustration, and this is not what you expected. You can search in Design Assets or Icons to find similar elements you're looking for. We know it might differ from the shapes, but it's an alternative solution. You can join the waitlist for the beta app version.

         

        We're here to help,
        ^Winnie

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        Ron30683986yh3p
        Participating Frequently
        Apr 17, 2024 11:24 PM UTC

        This is an unacceptable answer. We paid for the app with the shapes. Are we getting our money back?

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        Courtney299167686xtv
        Participant
        Apr 11, 2024 6:08 PM UTC

        I love Adobe Express, but suddenly there are hardly any designs/shapes available within the iOS app. Is this any error or is this the new model? I had so many to choose from, now there's hardly any.

        Translate
          Tarun Saini
          Community Manager
          Tarun SainiCommunity Manager
          Community Manager
          Apr 12, 2024 4:19 PM UTC

          Hi 

          @Courtney299167686xtv

          ,

           

          Thanks for reaching out. Could you please let us know what designs you are looking for?

           

          Regards,

          Tarun

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          Ron30683986yh3p
          Participating Frequently
          Apr 17, 2024 11:26 PM UTC

          We are looking for all of the shapes that were previously there and that we paid for.

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          raym78705936
          Participant
          Apr 10, 2024 1:10 PM UTC

          So the solution for iPad users is purchase a desktop computer?  I've based my entire retail store advertising on creativly using "shapes" for years. They are in ALL my media, and I use them extensivley weekly for fresh ads, flyers, in-store graphics etc.  And now they are GONE.  And I am paying THE SAME SUBSCRIPTION FEE. 

           

          And your solution is to scrap my brand new iPad pro, and get a desktop computer.   Unbelivable.

          Please get these back on IOS ASAP.  What a ridiculous oversight on your part, completely shutting out loyal users. 

          Translate
            Ron30683986yh3p
            Participating Frequently
            Apr 8, 2024 9:53 PM UTC

            I feel this was extremely deceptive. All the shapes were available when I used the trial then I signed up for pro. They got my money and boom no shapes. I'm upset and feel like I've been ripped off. The only reason I went pro was to have accesss to all those shapes. Shape up adobe!!!

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            Ron30683986yh3p
            Participating Frequently
            Apr 11, 2024 6:32 PM UTC

            Well they are obviously not going to do anything about this. I'm canceling my subscription I can't use the app without it. The new beta version does me no good because it isn't available for iPad. The desktop version does me no good because it won't load my created designs and the shapes aren't there either. I've been ripped off. I want my money back.

            Translate
              Ron30683986yh3p
              Participating Frequently
              Apr 7, 2024 12:25 PM UTC

              The shapes were all there on the trial but now I only get basic shapes. I'm pissed it's the only reason I punched pro I need all the shapes.

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              Kael36556757p4fs
              Participant
              Apr 5, 2024 7:19 PM UTC

              Please bring back the icons/shapes for mobile version please. I used to use it so much, I know some people in the comments said it is in the desktop version, but I never used it on the desktop, mobile version is my preferred. Please fix as soon as possible, thank you.

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