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Amitej S
Community Manager
Community Manager
March 2, 2024
Answered

Missing shapes/icons in Adobe Express Mobile app!

  • March 2, 2024
  • 35 replies
  • 15362 views

Hello, everyone!


Adobe recently changed how shapes/icons appear within the Adobe Express Mobile app. A more extensive selection will be available in the new mobile version.

Please learn more here: 
Missing icons in Adobe Express mobile app FAQ

To learn more about the new mobile version, please visit: 
Announcement

Note:

  • If this change has created challenges for you, please reply to this thread and explain more.
  • Icons are available for use in the Adobe Express desktop version, as this change only affects the Adobe Express mobile app.
Correct answer Andy Lambert

Hi @Vinícius36078971t24b - I'm sorry about the issues here. The shapes and icons have been retired from the mobile app. You should find an extensive list of icons in the new Express in the new mobile beta. You can download this new version here: 

https://www.adobe.com/express/spotlight/beta?%24web_only=true&_branch_match_id=1093432351833804407&_branch_referrer=H4sIAAAAAAAAAwXBwQ2AQAgEwIo8%2FnbDeiSSQ9kIxvadObtZu4jOhBX1Wczq7TMMJUf4vcTkSngYX4QfsNYfIiUJHjYAAAA%3D

 

Thanks!
Andy

35 replies

Participant
July 23, 2024

Dear Adobe team

Why did you remove Icons!!? it was one of the features i use most to create my graphics. Please return it.

 

PS: The ICONS feature is not available on the desktop version either as you have stated above. I am currently using it as we speak!!

Kindly assist as i have recommended your app to several collegues and friends having shown them the Icons feature.

 

Regards.

 

dex

Participant
April 30, 2024

Limiting the icons and shapes limits my usage of the platform. Why make this change to the mobile app and not provide an alternative solutuion? Not loving this change.

Participant
April 22, 2024

I've replied to this thread several times. I have canceled my subscription because I feel like I have been robbed. The only reason I purchased was because of that extensive shape catalog. I've read everything in this thread and adobe now seems to be ignoring us. When I had the trial version all the shapes were there. So with specific projects in mind I purchased and found the shapes gone. I haven been able to use the app at all. The other day I open the app just to see if it was fixed. There was an update so I got exited thinking great they finally fixed it. Guess what the update did? It disabled the help button!  Shapes still missing. So now I can't click help to get to the forum. I found my way here anyway, A wasted $9.99. I want my money back. I recommend go use Canva.

Participant
April 18, 2024

Why did you take away the icon catalog? How did you think that would be an improvement??!!?? Why can you not just add them back? Clearly this "upgrade" is not a good thing for MANY people. Your responses are not encouraging that we will have many options in the "new beta app". 

Participant
April 12, 2024

I used shapes on my IPad daily. For months. When it went away I was still wrapping up a major project so i held off on creating anything new, hoping shapes would be fixed long before now. I can't create anything new. I pay for a membership I can't even use. It's impacting my business capabilities. Shapes should not have been removed until the new version was ready. Any idea when shapes will be restored, or should I go ahead and cancel my membership??

Winnie_M
Inspiring
April 12, 2024

Hi @Christian Justinn,

 

We understand your frustration, and this is not what you expected. You can search in Design Assets or Icons to find similar elements you're looking for. We know it might differ from the shapes, but it's an alternative solution. You can join the waitlist for the beta app version.

 

We're here to help,
^Winnie

Participating Frequently
April 17, 2024

This is an unacceptable answer. We paid for the app with the shapes. Are we getting our money back?

Participant
April 11, 2024

I love Adobe Express, but suddenly there are hardly any designs/shapes available within the iOS app. Is this any error or is this the new model? I had so many to choose from, now there's hardly any.

Tarun Saini
Community Manager
Community Manager
April 12, 2024

Hi 

@Courtney299167686xtv

,

 

Thanks for reaching out. Could you please let us know what designs you are looking for?

 

Regards,

Tarun

Participating Frequently
April 17, 2024

We are looking for all of the shapes that were previously there and that we paid for.

Participant
April 10, 2024

So the solution for iPad users is purchase a desktop computer?  I've based my entire retail store advertising on creativly using "shapes" for years. They are in ALL my media, and I use them extensivley weekly for fresh ads, flyers, in-store graphics etc.  And now they are GONE.  And I am paying THE SAME SUBSCRIPTION FEE. 

 

And your solution is to scrap my brand new iPad pro, and get a desktop computer.   Unbelivable.

Please get these back on IOS ASAP.  What a ridiculous oversight on your part, completely shutting out loyal users. 

Participating Frequently
April 8, 2024

I feel this was extremely deceptive. All the shapes were available when I used the trial then I signed up for pro. They got my money and boom no shapes. I'm upset and feel like I've been ripped off. The only reason I went pro was to have accesss to all those shapes. Shape up adobe!!!

Participating Frequently
April 11, 2024

Well they are obviously not going to do anything about this. I'm canceling my subscription I can't use the app without it. The new beta version does me no good because it isn't available for iPad. The desktop version does me no good because it won't load my created designs and the shapes aren't there either. I've been ripped off. I want my money back.

Participating Frequently
April 7, 2024

The shapes were all there on the trial but now I only get basic shapes. I'm pissed it's the only reason I punched pro I need all the shapes.

Participant
April 5, 2024

Please bring back the icons/shapes for mobile version please. I used to use it so much, I know some people in the comments said it is in the desktop version, but I never used it on the desktop, mobile version is my preferred. Please fix as soon as possible, thank you.