New Adobe Express is not working

[Tia29091755wb7f]

Since the new Adobe Express Update, i can't download my documents and graphics.

And also the Page is loading all the time and i can not open my projects. Why is the Update so bad and not working very well?

[David__B]

Hi @Tia29091755wb7f 

Are you still seeing this issue? What browser do you use? Please test if the issue happens in different browsers like Chrome, Edge, or Safari.

Thanks,

Dave

[Luka22533872]

It's not just that the page keeps loading and never loads. Media is not available. Templates are unavailable. Practically everything that makes Adobe Express practical and functional doesn't work. When you click on the "media" or "templates" button, a white sidebar is displayed without any content. And that's the status for the last 24 hours. This is the second night that nothing works. I use Chrome and Brave, and the same problem occurs on both browsers.

[Lyn_D]

Hi @Luka22533872,

Thank you for your patience.

I just came across your thread and wanted to know if you still need help, as our engineering team fixed some bugs.

I'm here to help and looking forward to hearing from you.

^Lyn

[Luca23999158veuj]

This app never works correctly, is very slow and you can't work professionally in this way. I have the pay adobe full license, and I used often Canva to do things like presentations, so I decide to give a try to this app that is included in my plan. I start to work on some projects for clients with adobe Express, not for fun, not for a try, for clients, real people that need results well done and in time. So now I'm stuck in the middle, with projects not available and not finished, waiting hours every day, hoping that this app finally will become simply usable. How can I tell to my clients that a professional program that I decided to propose them, and that I pay, is just unsable? It's unacceptable, is ridicolous.